Spring has arrived!

Serving northern Colorado for the past 30 years!

VIEW OUR SPECIALS

Spring has arrived!

Serving northern Colorado for the past 30 years!

VIEW OUR SPECIALS

Residential

If you need repairs, maintenance, or a new system installed, the technicians at Balance Point are qualified and ready for any task.

Commercial

We specialize in commercial installation and repair so your place of business is always comfortable and productive.

Environmental

Our air quality experts have the specific knowledge and experience to evaluate and change your air quality.

An Important Message From Callen Kusmik, Residential Operations Manager of Balance Point Heating & Air Conditioning Regarding COVID-19

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Welcome to Balance Point

Balance Point Heating & Air Conditioning is proud to be your local Lennox dealer. Our commitment to quality goes beyond our products and is also reflected in our reputation for excellence and integrity. Let us serve your heating and air conditioning needs today!

We offer all our customers honesty and dependability in all our services. Balance Point Heating & Air Conditioning is staffed with qualified professionals that can install, service, or repair all types of heating and air conditioning equipment.

We keep our trucks stocked with a wide variety of parts to ensure a timely repair.
We offer free estimates on installation or replacement of equipment.
We are available 24-hours a day for your emergency needs.
We offer service contracts to ensure your equipment is maintained regularly to maximize its efficiency and reliability.
We offer a lifetime craftsmanship guarantee on every job that we do

Free Second Opinion

With all the heating and cooling companies there are to choose from, it’s hard to know who to trust. That is why we offer a free second opinion.

If you’ve already called another heating and cooling company out to look at your furnace, air conditioning, water heater, or other heating and cooling equipment, and you’ve been told that the unit needs to be replaced, you can call Balance Point for a second opinion.

We’ll send out one of our experts and confirm the diagnoses—and we’ll do it for free!

“Providing a Perfect Balance of Indoor Comfort to Northern Colorado for Over 30 Years.”

Learn More About Our Company

The Highest Reviewed HVAC Contractor in the Area

Google Rating

4.9

Balance Point Heating & Air Conditioning

4.9

Cathy Mikolajek

23:25 06 May 21

Balance Point installed a Quiet Cool whole house fan for us and we had a great experience- they were able to get out quickly for the initial quote and Ben was great to work with - super knowledgeable and gave us options and explained things well. We were able to get the fan installed within a couple of days and the installers, Anthony and Alex, were complete pros and did a great job doing the install and cleaning up after. They made sure we understood how to operate the fan settings and remote and gave us tips for maintenance and answered all our questions. Overall we are happy with the service we received from Balance Point and would highly recommend them.

Jim Passantino

13:33 04 May 21

We are very pleased with Balance Point's service and commitment to customer satisfaction. We recommend them very highly.

Christie Dec

16:19 29 Apr 21

Our furnace finally bit the dust right before the last storm came. Callen and his crew were more than accommodating considering the short notice. They had a great sense of urgency and were back to install the new unit in no time. Thankfully saving us right before it started to snow.Alex and Anthony were immensely knowledgeable while installing the new unit. They walked us through all of our new features and made sure we knew everything we needed before they left. They explained the whole install process and actually went above and beyond with fabricating new duct work to custom fit our home.The job was done in a very timely manner and they were very respectful in our home. No pushy sales and made sure we had the best option for what we needed. Not to mention GREAT financing.We are so happy with the new furnace, AC unit and humidifier. The thermostat is beyond its time with all of the awesome features. We highly recommend Balance Point and their staff! Great job guys!!!!

Brian American Roofing and Restorations

15:15 22 Apr 21

I really enjoy the TEAM - They have always been very responsive and professional.

Robert Walkowicz, CRS

16:26 09 Apr 21

Balance Point installed a Quiet Cool whole house fan and smart attic roof fan system. Everyone at Balance point, from the first call, kept me informed and set the expectations. Alex, Dave and Anthony were polite, professional and conscientious while installing. After the installation, they took the time to explain the proper operation in detail with me. A great experience and I will recommend them.

Craig Crownover

13:42 06 Apr 21

Balance Point always provides high quality and friendly service. We've used them for years and are never disappointed in the service. From the initial request to delivery and billing - they are a great team to work with.

Zach Hutchins

16:19 23 Mar 21

Fantastic service, even in the midst of a record snow storm.

Gavin

18:28 21 Mar 21

Knowledgable salesman and great install team. These guys went above and beyond to make our heat pump installation an easy experience. I appreciate their attention to detail too, esp. aesthetics of the units and outdoor piping. Would definitely recommend.

Andrea Lucas

17:57 25 Feb 21

This company has very professional sales and installer staff. I would recommend them for good quality work done and good prices!

charlotte franklin

19:20 23 Feb 21

This company is so good!! I called when we had a deep freeze and my house was only 47 degrees. They came over that day, found the problem immediately. Prior to this I had had problems for years with the furnace and no one ( 4 other HVAC companies) diagnosed it correctly. Here is what I like about these folks: They were fast, efficient, super professional, great communication, made promises that they delivered on, and just super super helpful. They really care about their clients and deliver fantastic customer service. I will be recommending them to other friends family and clients of my own!!

Jeffrey Kelly

04:33 18 Feb 21

Amazing customer service all around. Had whole house fan installed. Would fully recommend.

Jeffrey Appleby

02:53 11 Feb 21

Contacted the team at Balance Point on a friday night via email to request a quote for a whole house fan. Had a reply on Saturday from them and an appointment on Monday to get an assessment. Callen was on time for the appointment which is very important to me. He was thorough with his inspection to give us an accurate quote. Answered all my questions and respected my home. We agreed on a deal and the crew was out on Thursday the same week. Again on time and very respectful of my home. Anthony and Alex were awesome. Answered all my questions along the way and completed the installation in a timely manner. They finished up and left my house cleaner than it was when the showed up. Not to mention better with the new QuietCool fan. I would recommend this company 100% to anyone seeking the services they offer.

Barbara Williams

23:58 01 Feb 21

Jim Cetlinski

01:24 06 Jan 21

Adam came and was right on time. Found one thing that he was able to fix. Flawless.

Jennifer Cetlinski

01:15 06 Jan 21

I called Balance Point to have a tech come check my furnace since it was having trouble firing up. Tyler was able to get me on the schedule with Adam quickly. While Adam was here I had him check the AC. He found a couple issues with both and was able to fix them on the same visit for a great price. I would definitely recommend Balance Point and their team for any service/repairs and they'll be my first call when its time to replace my system.

Tanya B

06:35 25 Dec 20

Theresa Russell

21:06 24 Dec 20

These guys are GREAT - knowledgeable, professional, communicative and kind. We had a an unusual issue with our old furnace that took a lot of expertise to figure out - and they did. You can trust them to do a good job for you. A+++++

Mark Bingaman

04:48 22 Dec 20

Excellent, knowledgeable service from Callen. Got our old furnace running again quickly. Educated us on potential problems and how to deal with them. Very fair rates. Locally owned in Fort Collins. High integrity folks.

Cya B

00:21 05 Dec 20

Excellent customer service. Excellent product. Balance Point installed a new Quiet Cool attic fan. Ben is the man.

Mallory Blair

04:58 26 Nov 20

The Balancepoint team was amazing for us. Benjamin was the expert/salesperson that guided our project of replacing two AC units that were an uncommon brand and technology. The term “expert” definitely describes Benjamin. He was happy to explain every detail of the project, and spent significant time searching for rebate offers we could apply. Balancepoint continued support after our units were installed, answering any questions and helping me find permit information I had misplaced. Everyone who answers the phone there has been wonderful.

sam lewis

13:51 17 Nov 20

Adam did a fantastic job. He was on time, fast, and professional. I will be using Balance point again.

Janet Okonek

14:10 15 Nov 20

We had our furnace and AC replaced and we are very pleased with the experience. We couldn't be happier with the system that was installed in our house. All of the employees from the system designer to the installers were very professional. We had a couple of snags but Balance Point corrected them very promptly. I would have given them 5 stars but I feel that there communication with the customer could be better, but I would absolutely recommend Balance Point to anyone looking for HVAC service.

Justin Adams

23:03 12 Nov 20

Our blower motor went out so that means no heat and thats not a good thing in November . Adam and jim showed up on time and fixed what I thought might be a few hours in about a hour. Hope we don't have anymore hvac problems but if we do we know Jim and Adam will be there to take care of them. Thank you guys and happy holidays

rachel hassell

12:49 07 Nov 20

I needed to replace my 32 year-old heater, and install a new air conditioner. I also had a complicated issue with an addition built by previous owners on concrete slab that they did not install heating ducts to when originally constructed. Ben offord a great solution that was cost effective to get heating and air conditioning in into that part of the home. Anthony and Alex spent a couple of days on this project, and were kind and considerate of the time and interruption. They were both incredibly knowledgeable, and when the project was done I felt secure in having chosen Balance Point to do this project.

Bri Wielebnicki

17:12 23 Oct 20

HELLOBOXPEOPLE

22:54 16 Oct 20

I worked with Jim Jensen and he was absolutely amazing!

Mike Jensen

20:12 14 Oct 20

Pat Shettle

21:41 13 Oct 20

Mary Fangman

18:44 13 Oct 20

Had a mini-split air conditioning system installed. Adam, Mick and Dave all did an excellent, professional job. Ben was very thorough in explaining the system and with follow up after installation. I feel very confident in giving them the the highest recommendation.

Storage Sense Loveland

18:32 08 Oct 20

Got a free estimate today! The gentleman that helped, was very friendly and helpful! Highly recommend!

Phyllis Bruce

16:23 01 Oct 20

Mary Kirsch

20:11 25 Sep 20

Adam D and David V installed a new hot water heater in record time, the very day I called in the issue. I have used this company for quite some time and can honestly say quality, staff and workmanship are THE BEST. Thank you to the entire staff for a job excellently done.

Jeny Fisher

19:56 11 Sep 20

We had Adam Deitchel and David C come over to fix our big ole airconditioner today at my place of work, they were fantastic! They were punctual, super knowledgeable, professional and as well, super nice guys. They were so friendly, took the time to explain what they were doing, what they did and the whole experience was wonderful. Truly a great team, from a great company! Thanks for the awesome service!

captain meowzers

23:06 08 Sep 20

Jim was amazing, motivated, answered all my questions and was honest. He fixed my AC issues that two other companies failed at. I honestly was very happy after the service call. All smiles! Thanks.

Robert Howland

15:46 25 Aug 20

Having been in sales for 30 years, I am very aware what good SERVICE entails. If i could give BalPoint 11 stars, I would!!! I hired BP to install a new ductless mini-split a/c system(Mitsubishi). From every aspect of consultation (Ben was professional/thorough in evaluating thermal dynamics & our needs), to the awesome install team (Anthony & Alex were respectful & patient, and as the install had its challenges, stayed until 7pm to finish & start system), to the final customer satisfaction review on site (Adam was great, and added the extra refrigerant needed due to our long line sets, without even questioning this expense to company), I/we could just not be more impressed, and incredibly happy we chose BP for this large investment! Follow up in the office was great, and original bid was honored 100%, even with extra time/materials not included in bid. This business is a great example of how to perform good service & customer satisfaction! Not the cheapest BUT, I am confident they provide the best over all VALUE in the HVAC space in NoCO. Thanks BalPoint team 🙂

Guest Services

20:43 21 Aug 20

Top notch company! They feel like family and I cant believe how much work Kaitlyne put into working out all the complicated billing with my home warranty company (saved me tons of money). She went way beyond the call of duty. I also had a after hours issue that they jumped on while I was out of town! The best service I've seen from a company in a long time!

Kurt Davies

20:52 19 Aug 20

Worked with Ben on a new furnace and water heater. Very helpful, knowledgeable, and professional. Delivery and installation went very smooth. Mick and David were very knowledgeable and professional as well. I would definitely recommend Balance Point over other Heating/AC companies.

Michael Miller

21:30 18 Aug 20

Adam D. was able to troubleshoot and fix our AC unit quickly and efficiently. Very professional and friendly. Even cost less than expected (surprise)

Vaughan Langman,

22:11 30 Jul 20

Mick and Dave put in my new air conditioner. The work was perfect all works very well. Mick and Dave were professional, courteous and willing to stop and explain what they were doing; extraordinary. ThanksVaughan Langman, Ph.D.

Debbie Hood

20:23 28 Jul 20

The install crew Mick and Dave were great guys, respectful, and very knowledgeable. Ben their project man helped from start to finish. The office took care the coordinating details. Thank you Balance Point Heating and Air! Love the new central air and furnace system.!

Rick Smith

17:56 19 Jul 20

Was looking to replace a 20-year old furnace and AC with super high-efficiency. I very much appreciated the on-the-level type approach. I never felt like anyone was hiding anything or behind low-ball prices. Ben was a straight shooter, prices were not the lowest but not unreasonable and options were given. Rebate programs fully explained and how they affected different options. And zero percent financing is a real bonus in these times and very simple process to work through. Mick and team are the best installers for sure! An Issue noted by the inspector was resolved with a simple phone call from Balance Point and confirmation that it was a non-issue to begin with. It would be hard to believe that with the quality of workmanship that Mick brings to the table, that there would ever really be an inspection issue. Much appreciated and looking forward to many years of service support. Thanks kindly.

Jordan Currie

00:33 16 Jul 20

Ryan Gloden

18:26 15 Jul 20

The entire team was great to work with. I had Balance Point install a new AC and furnace at my personal residence and I am very happy with the results. The service, communication, and the final product were all delivered as promised. I would highly recommend contacting Balance Point for any heating and AC issues.

John Merritt

19:12 13 Jul 20

Jim came out and did maintenance on our A/C system, and was very efficient, highly knowledgeable, and gave us some great tips on both keeping cooler and saving money. Great job, many thanks!!

Kevin Quartieri

17:12 08 Jul 20

My AC kept freezing up and my house would be unbearable in the afternoon. I called Balance Point and they had guys out there ASAP. They diagnosed the problem right away and got my house cooling in minutes. Very professional and proficient. I would 100% recommend them to anyone with heating or air conditioning needs. Thanks again guys. I really appreciate it.

Dwayne Barton

21:28 17 Jun 20

Don came and had the problem with the ac fixed within minutes. Installed a new air filter for me and showed me how to change it and what type I needed.

Delaney Leffel

21:45 16 Jun 20

Our air conditioner broke this past weekend and we had someone from a different company come out to look at it. They convinced us we would need an entire replacement (which is super expensive btw). My husband decided to get a second opinion and called Balance Point. They had someone out the next day. They were ahead of schedule and I wasn't home when they stopped by but they were very forgiving and came back as soon as I was home.The gentleman's name was Jim and in about an hour he had identified the problems, gave us the options and fixed it for under $200. Jim's professionalism was on point and he is incredibly knowledgeable! I HIGHLY recommend him! I will be telling everyone I know to come to this company.

Sonia van Zyl

17:56 03 Jun 20

We appreciate Jim's thorough care and attention to detail.

joel kellums

18:49 01 Jun 20

Thank you for coming out and getting here in a matter of a few business days. Appreciate your company and service, along with reminders of appointments. Recommended by Mechanical Masters - as usual good experience.

Aaron Shulski

19:41 14 May 20

Balance Point did a complete HVAC/water heater replacement. Ben and his team made it easy. They were very knowledgeable and professional. The work was top notch and the overall service was exceptional. Don't sacrifice when it comes to the heart of your home...give these guys a call.

Cindy Thompson

17:30 04 May 20

Arrived at the time suggested. Explained all the things he did.

Dan Frost

02:17 03 May 20

Very happy with this project to replace the 14-year-old home's original furnace, AC and water heater. Worked primarily with Ben (consultant), Mick & August (installation) and Don (tech inspection). All were very professional, answered all my questions, and kept the workspace clean while respecting COVID-19 guidelines. The upgraded system is more efficient and better suited to the house than the originally installed equipment. My highest possible recommendation to this company to fulfill your residential HVAC needs.

Pickle427

14:08 30 Apr 20

Callen and his team are truly top notch!! They installed a whole house fan for us and it works great! The install team was courteous, professional, and clean. Callen and the office personnel were prompt in their responses and went above and beyond to make sure I was 100% satisfied. A big thank you to the entire Balance Point team!! I would recommend them to anybody looking for HVAC install, maintenance, and/or repair and will be giving them all of my business in the future.

Jim Dow

20:47 16 Apr 20

Last October we contacted Balance Point about new HVAC systems to replace our original equipment. Balance Point had serviced our old furnace and AC for years, keeping our 30+ year equipment repaired and in good operating condition. However, as part of a major home renovation, we decided to upgrade our entire HVAC system: new furnace, air filter, whole house humidifier, AC, tankless water heater, & whole house fan.Ben Hazelet made several trips to our home to evaluate our existing setup. After several days, he developed GOOD, BETTER, BEST proposals at various price points for our review. We requested several iterations, and each time Ben responded quickly with a revised proposal, and we agreed on equipment, pricing, and schedule that met our goals.Ben then took responsibility for designing our new equipment installation. Since we wanted the furnace relocated to an unfinished part of our basement, his new design was extensive, with modifications required to existing ductwork, power, and plumbing. His experience and expertise resulted in a new equipment layout that was clean, compact, and required minimum changes to existing utilities.Once we approved the design, Balance Point scheduled installation. Their team spent 5 days installing, exactly the time we were told. The employees were courteous and respectful of us and our home: we were given an advance warning whenever they needed to disrupt power/plumbing or make noise. When the crew was finished, they swept and removed all debris from the job site.We could not be happier with the results! The installation is new construction quality. The tankless water heater is very compact and delivers endless hot water. The furnace is quiet, and the temperature much more constant. The whole house fan is quiet and unobtrusive visually. As part of the furnace installation, Balance Point sealed our existing duct work, and that has made a huge difference in the amount of pressure we get at each register. The improvements in comfort to our home make us wonder why we waited so long to upgrade.We highly recommend Balance Point for their expertise, great design, high quality installation and service.

Laura Bradbury

18:14 13 Apr 20

Jim was punctual, professional, and very knowledgeable with us. He explained every step of the way and we felt very confident with his work a s the whole balance point team. Thank you for being the company we will always turn to first.

Kaitlyne Wellington

17:13 26 Mar 20

110% would recommend to anyone! The staff is so friendly and truly cares about the issues you are having. Callen made sure to go over the quote and answered any questions I had. Mick and August were professional and efficient when it came to the install. Don came to service my furnace and did such an amazing job with cleaning the blower and motor that they look brand new! BEST PLACE EVER!

Peggy Carter

17:46 26 Feb 20

We have used Balance Point for new heating and air conditioning and then a new fan/light fixture for a guest bathroom which was an emergency project. They got here fast for the estimate, picked the perfect fixture and got it done before our guests arrived. They are dynamite!

Donald Beardshear

15:41 26 Feb 20

Above and beyond expectations. The quality of the HVAC installation was first rate with great attention to detail. Sales staff and technicians were excellent.

Todd Hunsucker

13:30 26 Feb 20

Bid process, installation and follow up on a complete new HVAC system was exceptional. Knew their products and the competition as well. Highly recommend Balance Point!

Jody Niswender

21:25 25 Feb 20

Excellent company to work with. Very professional and prompt service

Leona Stute

20:42 25 Feb 20

Everytime a Balance Point representative has been to our house, it was a very good experience with the service being thorough and complete followed by good advice when needed.

Rick Denney

17:07 25 Feb 20

Balance Point did all our complete house remodel including new heating and AC units. Callen and his crews were nothing but professional and very good to work with. Then the bill came, and even though it was an expensive price to pay, it was fair and justified as they did several things for me that were beyond the call of duty without asking for additional compensation.Thanks to all the employees at Balance Point, it is good to know someone that puts their customers concerns first.Rick Denney

Shirley Scott

13:36 25 Feb 20

We have done business with Balance Point for a number of years. They are courteous, prompt and knowledgeable. We heard a funny noise coming from our furnace and called To have a technician come out and take a look. He came out right away and found a small hole in our return on the furnace that was causing a whistling sound. He repaired the hole and gave our furnace a check up. Everything is working great now.

lauren luquette

02:39 25 Feb 20

They are always helpful when needed and reliable and trustworthy.

Delilah Duran

21:15 24 Feb 20

Jim Jensen...Great, honest , and knowledgeable technician! This company will always have my business!

wolfgang lambdin

19:36 13 Feb 20

Outstanding service and products. Thank you Bill Kusmik and staff.

Robert Burnett

17:17 07 Feb 20

Jim serviced our heating system. He was extremely pleasant and informative!

Patty Johnson

22:14 29 Jan 20

On Jan 14 we had a heater & AC installed.all the guys and receptionist were very prompt in getting heating installed for us. We live in a modular home had a hard time locating the right one for our home but in the meantime while waiting to find one they brought us space heaters to use. all the service men were very kind and courteous and answered any questions we had Ben was very helpful in helping us get the right one he even came over after hours to tell us about the price and other details that we needed to know. Was always in contact with us every day letting us know the progress. Was very apologetic for the length of time it took to get the right one for us.Jackie I think was her name was very prompt in letting us know when the guys would arrive. Don and his helper were very prompt in getting the heater installed. They cleaned up everything and explained how to open the filter cage and explained how often we should change the filter and where we could find replacements as it was different than our original filters we will be happy to recommend Balance Point to any one who needs heater or ACs, it was pleasure working with the team Thank you so much Patty and Tim

Lyuda Rogers

14:03 20 Jan 20

Balance Point's team is so great!

Scott Curry

16:42 10 Jan 20

100% recommendation for all heating and air conditioning needs. Recently had this company help out in servicing a house my girlfriend rents for heating issues, and got the chance to meet Jim. He's a stand up dude and is extremely knowledgeable and professional. Quick with his work and does things right.I always appreciate someone who is up for explaining things and why they happen. Jim goes above and beyond by also just giving us tips in how to do small small things that can improve our heating and air results while working. Thank you again!

Chris Fisher

18:13 23 Dec 19

Jim was checking out our heating and was very friendly, very quick, and was polite enough to figure out why a room was colder than other rooms. His additional fix has been a big help. Thanks Jim!

Jim Jensen

00:27 17 Dec 19

This is one top notch crew

Damian Gamblin

16:48 13 Dec 19

Great service, Jim was in and out and made great conversation so it wasn’t awkward at all

John Cordova

20:54 11 Dec 19

Don Annan came to my home and fixed the problem quick and efficient. He was great!!!

Dylan Wright

05:24 10 Dec 19

HIGHLY RECOMMENDWe had one of there techs come out and look at our water heater, as we expected we needed a new one! Being it was on a weekend we figured Monday would be the earliest we could get it done. With Balance point doesnt matter the time or day, they got the old one out and new one in that day!! They are top of the line from start to finish.

southern blend

17:19 06 Dec 19

Had a heater that quit working. They came out and gave us a terrific deal with a 10 year warranty!!! Also provided tenants with emergency heaters before installation!! Benjamin was great!! We got the best deal on town.

Sivea Key, The Long Term Care Lady

03:16 04 Dec 19

Our experience has been with Ken and Jim. Ken came in on a Saturday just to make sure the horrible sounds our furnace was making didn't signal a death knell. And we never were billed. He fixed the problem through astute judgement of potential problems and some cleaning. Then he asked us to call in the next few daysl if the sounds came back. They didn't but we followed Ken's advice that we get a thorough maintenance service call. Jim came to that call and carefully cleaned and adjusted our furnace. He was also very knowledgeable and helpful. The service call wasn't cheap but was comparable to our past experiences and was of very high value. We had such a good experience that we have signed on for annual servicing. Keep up the great service, guys!

robyn hoxie

17:36 03 Dec 19

We have used Balance Point twice this year, once for cooling & heating. We are so thankful for the thoroughness, the relational nature, and the skill we have experienced with multiple employees of this company. The amount of time given to us in answering questions, showing us exactly what is going to happen, and answering late night phone calls I haven't found anywhere like I have found it here. We had our furnace fail, right before hosting Thanksgiving for 11 additional people, and Balance Point made it so easy to get the furnace installed before the holiday. We have worked with Callen (whole house fan), Ben (furnance), Jim (furnace servicing) and Tristan and crew (install). They have all gone above and beyond. I absolutely would recommend and have recommended Balance Point.

Matthew keyser

04:58 28 Nov 19

Balance Point should be a model for american businesses everywhere. I have owned a home in Fort Collins for 14 years and this business is someone that you can count on. HVAC is so important for all seasons. I have have several emergencies from water heater, AC and heating. The staff jumps on the situation like it was their own emergency. From the dispatch team Jackie, the on site technical rep Don and the person in charge of getting the logistics done Callon... Wow I cant thank them enough. I have a home warranty and they can be tough to navigate in situations like this. The team at Balance Point got the job done and coverage covered on both the manufacture warranty and the home warranty company. I cant thank them enough. They made for a very happy thanksgiving!

Timothy Connors

19:51 27 Nov 19

I needed a new water heater for my home to replace my 18yr old Rheem natural gas water heater that broke/leaked. I Was referred to Balance Point company from my wife’s friend. Despite the large amount of snow which accumulated overnight in Northern Fort Collins, 3x representatives came to my home the day after the snowfall and installed my new Rheem natural gas water heater. The balance point staff that came to my home were very informative, explained water heater mechanics in laymans terms i could understand, took approximately 3 hours for installation, and even helped to shovel my driveway/sidewalks. The balance point staff I communicated with (i.e. Jackie via telephone and Callen via email/telephone) were uncommonly quick with their responses and it took only 48 hours from first contact to installation of new water heater for my problem to be resolved. Balance point offered me recommendations on 2 natural gas water heaters (i.e. Rheem and Bradford White) that would be the best options for a simple swapping of my old tank for the new one. I ultimately would highly recommend choosing the Balance Point company with regards to replacement and/or servicing of water heaters. They were professional, quick, and fair with pricing.

Dennis Sponable

02:23 27 Nov 19

Balance Point replaced my Heater, AC and Humidifier. Bill and Callen are knowledgeable about the products they sell and install. They're not pushy salespeople. They recommended one system they thought was best for our home but gave us the opportunity to purchase any of the systems they sell.Installation went well, was timely, and their installer did an excellent job fixing issues with the existing ductwork. The system looks great and functions well. I'm very pleased we went with their recommended system.; the furnace is quiet, keeps the home within one degree of the set temperature, is remarkably efficient, and the thermostat works seamlessly with the installed systems.Thanks to the Balance Point Team for a job well done.

J. Mel Harris

00:19 27 Nov 19

They did an outstanding job of getting a new thermostat working over a weekend, after a customer install.

David Brush

23:57 21 Nov 19

My furnace stopped working and Balance Point dispatched a technician that same afternoon. I received timely status updates from the desk staff, and when Don arrived he was able to quickly diagnose and resolve the problem with parts he had on-hand. He took the time to explain the issue and demonstrate some troubleshooting/maintenance steps that I can take in the future. I rent my home, and Don was able to point out some issues with my system and duct work that I can address with my landlord to save on my heating bill. I had a great experience with Don and Balance point, and would gladly recommend.

L T

22:30 20 Nov 19

Balance Point Heating is excellent. Not only were they on-time, Jim actually called and was ahead of schedule and made sure that worked for me as well. He was prompt, friendly, and informative. Definitely a good/trustworthy company.

Carl Glaser

19:41 20 Nov 19

I had an emergency situation. The HVAC contractor who had serviced the equipment in the past said they couldn't get to it for s couple months! Balance Point came out the next day, assessed the problem and fixed it the day after. Interestingly, the previous service company had done work and replaced parts associated with the problem no more than six months before. The Balance Point service technician was knowledgeable, extremely polite, and outrageously neat. He put everything stored in the room back just the way it was.When it rains, it pours, and my other furnace went out the next day! Same results: the Balance Point service tech came out, quickly assessed the problem, ordered the part and fixed the second furnace as soon as the part came in.I have switched my business and furnace/AC maintenance to Balance Point.

Lynne Nadeau

14:36 19 Nov 19

Mike W

18:48 03 Nov 19

I want to thank Balance Point for their great service, we had trouble with our HVAC system, and the technician came out and diagnosed the problem thoroughly and completely fixed the system.

Dennise Matheson

18:58 01 Nov 19

I want to thank Balance Point for all the past years of excellent service I have received. I also want to thank the service tech., Don, who came recently to inspect my non-working furnace. I was assured that the furnace was fine but that I had incorrectly reinstalled the thermostat faceplate after replacing its batteries. He reattached it and then, above and beyond the call of duty, shoveled the snow from my driveway so I could pull my car out of the garage.Thank you, Balance Point and Don!Dennise M.

Dale Twineham

21:07 07 Oct 19

Prompt for the appointment and the technician, Jim Jensen, was quick, professional and friendly.

Tony English

13:41 05 Oct 19

prompt service, quality work

Colleen Gibley-Reed

20:40 19 Sep 19

6/5/19: We have been customers of Balance Point for years. Consistently GREAT customer service. Jim was out today for our annual air conditioning tune up. I recognized him from our furnace tune up several months ago. He always takes the time to be thorough in his work and makes sure our questions get answered. He is also hilarious!9/19/19: We had our new furnace installed two days ago with a follow up appointment today. The entire process start to finish was a piece of cake! From meeting with Callen Kusmik to pick the best furnace for the right price, to scheduling and payment with Jackee McCormick, to the installation with Travis Wallace and A.J. Avila, to the commissioning appointment with Kevin Durant, we were treated with the utmost courtesy and professionalism! We will continue to be clients for years to come! And, can I say how cool it is that I can adjust the temperature on the Smart Thermostat from my iPhone at home or away?!?

Daniel Jeung

16:55 09 Sep 19

I had them install a Whole House Fan last week. The installers, Tristan & Jesse were on time, polite, and cleaned up after themselves. So far, so good, and I haven't had to run my A/C since!

Luke Meiers

00:00 05 Sep 19

If you want it done correctly, quickly, and professionally call these guys. They are the best in the area hands down.

Carrie Krause

02:43 02 Sep 19

Great customer service!!

Charlie Robinson

12:04 30 Aug 19

Kevin showed great professionalism in his recent maintenance visit. Great job Kevin!

Dave Lawrence

21:22 16 Aug 19

What a great experience.Called yesterday, ask for the earliest appointment, got it scheduled for today!Jim, the technician, was outstanding! Very professional, great attitude, communication was exceptional. He had all the parts and equipment needed with him.Price was exactly what I was told, no hidden costs.I couldn't be happier and will recommend highly to anyone needing HVAC service of any kind.TOP NOTCH A TO Z!!!!!!!!!

Pamela Gardner

15:16 12 Aug 19

Working with everyone at Balance Point was a great experience. From the beginning, when Callen came by my house to determine which Mini-split system would work best for me until Techs, Mick and Tristan, left after completion, I felt like I was in good hands. Callen submitted three options for what I wanted. Jackee scheduled the dates for instillation and made several follow up calls to make sure things were still on track. Mick and Tristan were right on time to get the instillation going. They were very careful working around things in the kitchen and cleaned up after they finished. The units are wonderful and are keeping my house very cool and comfy. We are enjoying every minute of cool air. Thank you all so very much, I just wish I had done it years ago!Pam G.

Mike T

04:58 01 Aug 19

"Benjamin" came to my house today to see if Balance Point could help with an *imbalance* in heating between our upper and lower levels. It is a complicated issue, as he pointed out.As "merely" a front man for the company, he went above and beyond as far as I'm concerned. He discussed the probably cause, which I knew, but came up with at least one unique suggestion that I had not considered that would work, at a minimal cost to me.If this works, it will be a case of Balance Point fixing a new Poudre Valley Air Heater/AC installation, which I have had them back at least twice for, each time being charged a service call without the issue being resolved.Benjamin easily spent over an hour with me, going from top to bottom and back to the top, pointing out and discussing issues and possible solutions with me.Too mad I'm retired; I would have hired him to work for me. Good people are hard to find . . . . and I *might* have a new A/C company.

Shelly Beyerle

14:35 18 Jul 19

I wish Balance Point did more than HVAC and Water Heaters. They are a fantastic company. I have worked with them twice for my business and twice for my home. Jim is one of the best service technicians around. He is incredibly knowledgeable and explains things in a way you understand and can make educated decisions. Travis has worked with me on a project for my studio and on installing our new water heater. He has an incredible work ethic and his customer service skills are outstanding. In the office, I have worked with Jackee and she is so helpful with follow through emails, texts, and with billing questions. This entire company should run for presidency.

Air Conditioner Installation in Fort Collins, CO 80528

March 6, 2019

“Balance Point replaced my furnace, a/c and water heater. I can't say enough good things about this company. The office staff (Anesia) was super helpful and professional. The tech (Mick) was amazing. In an industry fraught with scammers, Balance Point stands out as a company of integrity. I would highly recommend them. AND my Lennox tankless water heater is the bomb!”

- Marles H.

Whole House Humidifier Maintenance in Loveland, CO 80537

March 30, 2020

“I recently started having a problem with my humidifier and called Balance Point Heating and A/C.

Jim Jensen was our Service Technician! He was polite and communicated the problem in a professional manner. We will call Balance Point in the future!”

- John P.

Gas Furnace Repair in Fort Collins, CO 80526

February 12, 2019

“Service Tech Jim Jensen came out to see about a loud noise our furnace was making. It wasn’t easily apparent, when he checked out everything on the furnace. Thinking outside the box (literally), he found that it was a metal piece (not needed) that was placed in the filter that was vibrating – super easy fix – just charged me for the service call. He was very knowledgeable and helpful with all the questions I had about the furnace. I would definitely use this company again for all our heating needs.”

- Diana P.

Gas Furnace Maintenance in Fort Collins, CO 80521

January 7, 2020

“Jim was very friendly, did his job quick and informed us on things to check out and be careful of. All in all a job well done thanks dude!”

- Parker S.

We Take Pride In Our Work

Air Conditioner Repair in Windsor, CO 80550

June 1, 2019

“Jim came out and replaced a capacitor. Works great now… he was great to talk to and you can tell he really enjoys the job. Thanks, Jim!”

- Dan R.

Heat Pump Installation in Fort Collins, CO 80524

May 23, 2019

“This is a well-managed operation. Everyone from the front office to the technicians and folks in training are professional and skilled. That they care about their work is obvious and the final product (a complete HVAC system replacement) is perfect . Their bid was more thorough and less expensive than several others, and the quality of their work is unmatched.”

- John P.

Air Conditioner Maintenance in Fort Collins, CO 80525

April 25, 2019

“Apart from the regular maintenance of our AC, Jim put in the extra effort to ensure that our unit will operate more quietly. We are very satisfied with our service.”

- Sonia V.

Air Conditioner Maintenance in Fort Collins, CO 80525

May 2, 2019

“We have had over four years experience with the fine employees at Balance Point and we are very pleased. Today Jim Jenson took great care in our springtime maintenance service today. Thank you Jim and thank you Balance Point. Also, thank you Aneisha for helping me understand the service agreement. We have had one since day one because the previous owners spoke so highly of you business!”

- Charles D O.

Heat Pump Maintenance in Fort Collins, CO 80525

January 4, 2019

“Service technician Brady Poulson visited our home for a heat pump/AC unit that wasn't operating properly. He quickly diagnosed the problem, fixed it, and taught me several preventative maintenance measures to help our system run more efficiently. I am very satisfied with our experience and would recommend Balance Point to anyone looking for fast and friendly service!”

- Alex G.

Air Conditioner Installation in Johnstown, CO 80534

December 23, 2018

“Balance Point just installed a new air conditioner as well as a split heating/cooling system in our home. Very please with both the products but also the installation. From our sales representative to the installation crew, they were polite, professional and efficient. Thank you, very grateful.”

– John K.

- John K.

Gas Furnace Maintenance in Fort Collins, CO 80525

December 13, 2018

“A service tech by the name of Jim Jensen was extremely polite and very helpful! He worked very quickly and even gave me a few tips on insulating my house. I will definitely refer people to balance point heating and andair conditioning”

– Cade M.

- Cade M.

We Take Pride In Our Work

Whole House Humidifier Maintenance in Loveland, CO 80537

March 30, 2020

“I recently started having a problem with my humidifier and called Balance Point Heating and A/C.

Jim Jensen was our Service Technician! He was polite and communicated the problem in a professional manner. We will call Balance Point in the future!”

- John P.

Gas Furnace Maintenance in Fort Collins, CO 80521

January 7, 2020

“Jim was very friendly, did his job quick and informed us on things to check out and be careful of. All in all a job well done thanks dude!”

- Parker S.

Air Conditioner Repair in Windsor, CO 80550

June 1, 2019

“Jim came out and replaced a capacitor. Works great now… he was great to talk to and you can tell he really enjoys the job. Thanks, Jim!”

- Dan R.

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