Your comfort
matters

we are your Northern Colorado HVAC specialists

BOOK YOUR APPOINTMENT

NEW! Membership Plans

Your comfort
matters

we are your Northern Colorado HVAC specialists

BOOK YOUR APPOINTMENT

Residential

If you need repairs, maintenance, or a new system installed, the technicians at Balance Point are qualified and ready for any task.

Commercial

We specialize in commercial installation and repair so your place of business is always comfortable and productive.

Environmental

Our air quality experts have the specific knowledge and experience to evaluate and change your air quality.

Learn about our maintenance membership plans

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Welcome to Balance Point

Balance Point Heating & Air Conditioning is proud to be your local Lennox dealer. Our commitment to quality goes beyond our products and is also reflected in our reputation for excellence and integrity. Let us serve your heating and air conditioning needs today!

We offer all our customers honesty and dependability in all our services. Balance Point Heating & Air Conditioning is staffed with qualified professionals that can install, service, or repair all types of heating and air conditioning equipment.

We keep our trucks stocked with a wide variety of parts to ensure a timely repair.
We offer free estimates on installation or replacement of equipment.
We are available 24-hours a day for your emergency needs.
We offer service contracts to ensure your equipment is maintained regularly to maximize its efficiency and reliability.
We offer a lifetime craftsmanship guarantee on every job that we do

Free Second Opinion

With all the heating and cooling companies there are to choose from, it’s hard to know who to trust. That is why we offer a free second opinion.

If you’ve already called another heating and cooling company out to look at your furnace, air conditioning, water heater, or other heating and cooling equipment, and you’ve been told that the unit needs to be replaced, you can call Balance Point for a second opinion.

We’ll send out one of our experts and confirm the diagnoses—and we’ll do it for free!

“Providing a Perfect Balance of Indoor Comfort to Northern Colorado for Over 30 Years.”

Learn More About Our Company

The Highest Reviewed HVAC Contractor in the Area

Google Rating

4.8

Balance Point Heating & Air Conditioning

4.8

Jim Passantino

13:47 28 Jan 23

We are very pleased with Balance Point's service and commitment to customer satisfaction. We recommend them very highly.

Steve Shilling

17:18 04 Jan 23

Richard Ross

20:22 29 Dec 22

Todd Ogdie

09:37 27 Dec 22

They gave me an estimate which I accepted.They showed up on time.They did the work exactly as they said they would.They left the house spotless by vacuuming up after the work was completed.The cost was exactly as we agreed to in the estimate.I would do business with them again. Really nice people. I’d five star them. After a few years of working with them they have always taken care of me and were nice about it. That’s Priceless.The employees were professional and kind.Perfect.Thank you for a great jobWe love the whole home fan.—//—

Susan Clarke-Ort

00:40 23 Dec 22

Sun zero temps- no heat! Allan got us back and running before another heatless night.

Melissa Campbell

19:13 22 Dec 22

Of course our furnace would die during a massive cold front. When I originally called I was told they were booked. VERY quickly I got a call back. The supervisor (I believe Jonathon, but it was early and I was cold) had anticipated such situations and had a guy with a cleared schedule. Mind you these calls were happening at 5:45a.m. . Dave came out a couple hours later and got us all taken care of. He was kind courteous and explained everything politely as he went. NOW WE HAVE HEAT! Whick I really appreciate.

Alan Williams

16:18 15 Dec 22

We had a humidifier installed on our gas furnace and a furnace check. The work was quoted, scheduled, and completed all in 2 days. We are very pleased with the salesmen's work with us, and installer and his work. The price very reasonalble for quality work.

01:26 03 Dec 22

21:11 02 Dec 22

03:20 12 Nov 22

19:29 02 Nov 22

I want to thank Balance Point for all the past years of excellent service I have received. I also want to thank the service tech., Don, who came recently to inspect my non-working furnace. I was assured that the furnace was fine but that I had incorrectly reinstalled the thermostat faceplate after replacing its batteries. He reattached it and then, above and beyond the call of duty, shoveled the snow from my driveway so I could pull my car out of the garage.Thank you, Balance Point and Don!Dennise M.

Derek Heginbottom

21:27 30 Oct 22

They are all very personable, and very professional. Service staff is excellent, install staff is excellent, all in all love this place and recommend them to everyone who asks me. I think more businesses should be more like these folks.

Mike Yoknis

16:39 27 Oct 22

Excellent, prompt, fixed it then implemented some improvements in the installation. Will use them again.

Daniel Jeung

00:25 23 Oct 22

I had them install a Whole House Fan last week. The installers, Tristan & Jesse were on time, polite, and cleaned up after themselves. So far, so good, and I haven't had to run my A/C since!Update: October 2022I called Balance Point to have them add a 2-unit Mini-split system for my home. I chose them because of the prior work that they performed for me. Anthony, Steven, and Julio were great installers. I also dealt with Ben (salesperson) again. Very happy with their work!

Donna Reidhead

20:44 19 Oct 22

Just finished a large installation for mini-splits in a 100-year-old home.Ben did a thorough job presenting alternatives, and I learned a lot. Only problem was with supply chain issues beyond their control, which delayed the project.Crew was on time every day, personable, and tidy.Office staff was attentive and great to work with, too.Even the City Building Inspector was extremely complimentary about how well the work was done and how great everything looked, too!All around a first rate job!Donna Reidhead

Hunter Lloyd

16:29 18 Oct 22

This group is very gracious and has been on the ball since we started working together. Can't rate them high enough! Alan did a great job and was highly personable

R & B Rogers

16:43 08 Oct 22

Allen was first out and professional, explaining what was wrong and options for resolution. We had a failing fan on the furnace.So...We needed to replace a failing furnace/AC system. After shopping four different companies in Fort Collins we initially decided on another company where we were expecting to have equipment installed for a fair amount less, however the equipment that was quoted, turned out to be unavailable. Bear in mind that this decision was not made in haste or concern over professional ability but out of financial, lets say bang for the buck reasons. After learning that the equipment was not available and would not be available till early 2023, I learned that the MOST IMPORTANT question to ask when getting a quote is, "can you get the equipment you quoted?"Well a return call to Ben at Balance Point was in order. I had some trepidation as I had just a day earlier declined their quote. He was gracious and we discussed our situation and he acknowledged that he had seen long lead times in the industry for equipment that Balance Point doesn't install. We expressed a budget concern and Ben put together another quote for us that was more budget friendly to our situation. We chose different equipment than what was on our first quote and ended up with a great quality unit, both furnace with new filter box and AC installed. The new units are much quieter than the initial units and the efficiencies are increased over the older 15 year old units so we hope to see a little savings on utilities.Let me say that when Ben originally came out to visit, he explained everything from heat pumps, dual fuel system to budget friendly simple systems with no pressure to pick one over another. He then did some measurements to calculate a heat load on our home for putting together his quotes. Very knowledgeable guy!!The install team Mick and Steven were courteous and on time. The installation was done with a professionalism that shows pride in workmanship. These guys care about their work, it's their signature. Our new system installation looks much more professional than what our builders installers had left us with for 15 years. Mick and Steven tidied up plumbing for drains, the wiring for power and controls so they were not hanging loose and looking unkempt. After our installation was complete we were scheduled for commissioning with their techs.If you are in need of a new or replacement system I would highly recommend reaching out to Ben at Balance Point. I learned a lot about AC, heat pumps and furnaces in speaking with Ben. We have a great system and it was budget friendly to our situation.Rich and Brenda Rogers

Russ Bobo

03:28 14 Sep 22

Dave C was professional, spent time educating me about the A/C equipment, and answered all my questions.

Robert Scandary

21:08 10 Sep 22

Anthony, Julio, and Shane were the consummate professionals for our installation. They informed us of their arrival time, had the necessary equipment for the job, and were incredibly thorough and detailed in their measuring, cutting, fastening, and installing of our Mitsubishi Heat Pump. They provided product information to us so that we were clear on its operation and future cleaning needs. All three of these technicians were absolutely excellent, and truly professional as Balance Point representatives! We couldn't be happier with their work!

James Womer

15:06 06 Sep 22

Awesome job, thank you Dave.

Joey B

23:15 22 Aug 22

Alan was outstanding. Explaining everything that he was doing to determine the problem and then what the solution would be. Extremely Friendly and knowledgeable. Thank you

Ken Atherton

18:51 17 Aug 22

Mick and Stephen were top of the line in all respects.

Lonnie

16:13 15 Aug 22

Tech was very pleasant and very informative. He took pride in this professionalism and work. It was a pleasure to have him do job.Thank you very much for sending a great employee.

Christopher Hurwitz

22:40 12 Aug 22

Fantastic! Trustworthy!

Larry Ewing

19:26 03 Aug 22

Very professional, thorough explanation, very timely & considerate when needing to use power tools

edward conlon

16:26 02 Aug 22

Terry Cochran

14:43 24 Jul 22

Mick and Steve were friendly, professional technicians and both did an excellent job of installing our air conditioning system. I’m very impressed with the sales and service at Balance Point and I won’t hesitate to use them again.

Gregory Block

19:23 20 Jul 22

We discovered a little problem with the condensation drain on one of our room units. We called Balance Point for service. They had a technician on a job in our area and made every effort to expedite our call. Dave Crownover came over directly following his scheduled service call. Dave quickly diagnosed the situation and used his technical knowledge, experience and ingenuity to find a effective and creative solution. The entire time he was on site with me he was genuinely polite and engaging. We discovered a common interest and he shared several tips with me that have checked out that saved me money. By the end of his service call the problem was resolved superior to the original situation and I had several leads to explore for my Jeep and the sense that I had a new acquaintance out on the trail. Based on my experience with Dave I would highly recommend Balance Point.

Glenda Delenstarr

14:51 14 Jul 22

Anthony and Julio were prompt, courteous, and explained the install well. Thank you

A Heuerman

13:38 14 Jul 22

They are impressive! I called them after Heart Heating and Cooling repeatedly cancelled on me and wouldn’t prioritize a new appointment for me. It was a very hot week and I’d already dealt with five days of no air conditioning at this point. They got me a next day appointment and they showed up well before the last hour of my quoted window. Alan was professional and courteous and above that honest! He explained the issue and options and what he could do to fix it, all without making promises he couldn’t keep or trying to sell us services we didn’t need (a huge issue with hvac companies, in my experience). The cost was less than expected and we have air again! Our whole family is grateful, as we were getting on each other’s last nerve in this hotbox!

Search Team

18:30 11 Jul 22

Balance Point technicians (Ben, Mick, Anthony and Julio) were courteous and pleasant from the first. They were prompt and professional from providing our bid through installation. They installed our whole house and attic fans in a relatively short time (3 hours) and carefully cleaned up afterwards. They were very responsive to any questions and concerns and instructed us in system operation. Fan openings into the house are unobtrusive and nice looking, and the fans are running quietly. We are looking forward to their great operation and good value going forward.

Jameson Jauken

22:15 07 Jul 22

Matt Simpson

20:02 03 Jul 22

The Balance Point team was super awesome! They spent extra time with me to explore options to retrofit my quirky old house with air conditioning. The installers were awesome and stopped to talk with me when there were important decisions to be made.

Vince Van Dyke

23:34 02 Jul 22

Excellent service, very professional

Michelle Kuster

16:28 22 Jun 22

Jill McVey

17:03 16 Jun 22

Anthony and Julio were very professional and polite and did a great job. They installed a complete system, including a new a/c, furnace, humidifier, and air purifier. I’m sure it wasn’t easy working on a cramped crawl space, but they were upbeat and got it all done in the promised amount of time. They also took time after installation to go over everything, which was really appreciated!

Louise Belleau

14:04 16 Jun 22

Callen, Anthony and Julio were professional and courteous throughout the process. We are very happy with our new Quiet Cool whole house fan and will be using Balance Point for any future needs!!

Quintus Callant

02:01 16 Jun 22

Great service great company! The technicians did an amazing job and left the area cleaner than when they arrived. Awesome job!

Marshall Gilreath

21:21 10 Jun 22

Great service!! They were able to work me in on the same day. Alan was extremely knowledgeable and was able to solve the problem. Will certainly use their services again.

Eric Allstott

19:42 10 Jun 22

The whole experience so far has been great. Very responsive and easy to work with. Everyone I've dealt with has been friendly and positive. Definitely will recommend them!

Joe Sayers

15:20 08 Jun 22

Very Professional and good to work with

David Howe

03:24 28 May 22

My 16 year old mini-split ductless system was installed by Balance Point Heating and Air, and they've maintained it ever since. Well, it was finally time to replace the system with a new one, so I asked Callen Kusmik for a proposal, and he sent the proposal that same day!Balance Point wasn't the cheapest proposal, but given the history I've had with them, and the fact that Callen was able to schedule the install to happen in only two weeks, he assured me they'd have all of the hardware ready to go. I had several questions about the proposal, and Callen responded within minutes of each. This is why I chose Balance Point.Install day comes, and as promised, and on time, Julio and Anthony tour the system, and get right to work. I felt 100% comfortable running errands, and letting them get to work. At every turn, they were polite, professional, and answered any questions I had.I requested that they keep the front door shut to keep the kitties in, and they did as such. They even cleaned up each evening so that the install areas were cleaner than when they started! The install took 2.5 days as they promised.I can't give enough kudos to Anthony and Julio in how they conducted themselves, and the degree of professionalism was truly an inspiration to watch unfold. They even had to deal with some nosey neighbors asking questions, and they did exactly what I requested, which was to refer these neighbors to myself.I can't speak highly enough of my entire experience with this AC system upgrade. Not only was the service absolutely top notch, but I had installed 2 tons of AC with four zones of mini split ductless in place of the old system (Mitsubishi), and I couldn't be more pleased with how the AC system is functioning. It works exactly as advertised.I know that if I were to have any trouble, Balance Point will answer the call, respond immediately, and send someone right away.If you want to support a local company who treats their employees right (I grilled Julio and Anthony on how they felt about working for Balance Point, and what they thought of their management, and they honestly reported they feel valued, and trusted as employees, and truly enjoy working for Balance Point. Icing on the cake for me.)I feel great about my investment, and Callen promised me, "we'll hit this out of the park for you, David." And they absolutely did.If your AC system needs maintained, or checked up for summer, do it now with Balance Point. They'll be responsive, truthful, helpful, and courteous. They are true professionals, and care about their customers, and the work they do, and it shows. Balance Point delivers on what they promise. You will not be disappointed.- David Howe -

Joe Magana

20:18 27 May 22

Keith Lanham

21:53 26 May 22

Very professional. On time, worked quickly, consistently checked for decisions, and I now have a house fan that works.

Justin Schuh

00:29 26 May 22

Wonderful company to work with and Alan was a total pro.Easy to schedule, good communication when they weren’t going to be on time, and really knowledgeable and happy technician.This is the card I have taped to my units now.

Bruce Smith

17:14 24 May 22

Rob Raymond

13:56 07 May 22

Staff was very friendly and helpful. Unfortunately I cannot give a 5 star rating just for that since Lennox, that they represent, was disappointing. The Lennox iComfort thermostat failed much earlier than furnace. And it cost $278 to confirm that and throw a dip switch to allow me to install $23 Honeywell thermostat rather than another error prone $1300 Lennox thermostat.

John E

17:53 04 May 22

Anthony Saint-Roberts and Julio Diaz did an excellent job installing our Quiet Cool Whole House Fan and QC Roof Mount Attic Fan. They explained the process and answered my questions, did a professional job and did a very good job cleaning up before they left. We’re ready for the summer heat this year!

Joseph g

13:43 29 Apr 22

Anthony and Julio were very professional while installing a whole house fan. They were on time, kept a clean work area and installed the fan in the exact location I wanted it. The entire process was very smooth and I would not hesitate to have them out again. If you are considering using Balance Point do not hesitate, their entire team was very responsive and courteous from the time I contacted them until the job was completed.

valerie newman

17:35 27 Apr 22

Peggy Carter

20:55 21 Apr 22

We have used Balance Point for new heating and air conditioning and then a new fan/light fixture for a guest bathroom which was an emergency project. They got here fast for the estimate, picked the perfect fixture and got it done before our guests arrived. They are dynamite! A couple of years ago, we had a humidifier added to the system and they just came to tune it up.

Mark Allmon

17:49 12 Apr 22

Balance Point did an exceptional job. Our technician Dave was professional and courteous. Highly recommend Balance Point

Ruben Martinez

19:26 04 Apr 22

Thanks to Kallen, I changed my one star review to a five. I love the way this guy represents his company. Definitely professional at the least. Will be using for future services .

Carol Cropp

18:29 26 Mar 22

Russ Sjoberg

16:33 18 Feb 22

Cindy Short

19:12 07 Feb 22

Balance Point Heating and Air Conditioning replaced our HVAC venting. It had initially been incorrectly installed during construction and they were able to diagnose the problem and replace the venting to bring it to the manufacturer's standards. Anthony and Alex were prompt, courteous and very knowledgeable. I would use them again!

Matt Ehrlich

21:54 02 Feb 22

Michael Nekvasil

22:29 10 Jan 22

Bri Wielebnicki

20:34 07 Jan 22

Dave was great to work with! On time, friendly, and very knowledgeable. Although our furnace is just a few years old, we were having issues with it overheating or turning off. Dave diagnosed the issue and was very helpful in determining what we need to do so it does not happen again. Jenny and Karen from the office are so nice too - and we were able to get an appointment quickly and efficiently. Highly recommend!

Tom Kepler

17:19 05 Jan 22

Sally Thieszen

17:39 03 Jan 22

Anthony and Alex installed a whole house humidifier for us. It was done professionally and the work was impeccable. I would highly recommend them for your heating and air conditioning needs. The office staff (Jenny) was very responsive and accommodating.

Cynthia Melcher

07:24 24 Dec 21

We just had a Lennox dual fuel (i.e., backup propane furnace and electric heat pump) air source heat pump installed by Alex Bowman and Anthony Saint-Roberts with Balance Point Heating and Air Conditioning. They were amazing problem-solvers as they wrangled the inside parts of the system into our very tiny utility closet with so little room to spare or maneuver. They were patient, kind-hearted, very professional, answered all our questions, and clearly intent on getting it all done just right, regardless of how nearly impossible it likely felt or how much time it took to work on site with sheet metal to custom build various duct/plenum sections so it would all fit the way it should so the system would run at its peak efficiency. They persevered until every detail was taken care of. We so appreciated their dedication. Ben, the salesperson we worked with, was also very patient and answered every one of our endless questions with generous explanations and reassurances. Karen in the office helped us out with issues we had accessing online paperwork from the financing company too. Now the new system is quietly purring along and we already feel more comfortable. We would recommend this company and our “A-Plus” Team of Alex and Anthony with all thumbs up!

Steven Gale

19:11 23 Dec 21

Robert Howland

15:04 17 Dec 21

Having been in sales for 30 years, I am very aware what good SERVICE entails. If i could give BalPoint 11 stars, I would!!! I hired BP to install a new ductless mini-split a/c system(Mitsubishi). From every aspect of consultation (Ben was professional/thorough in evaluating thermal dynamics & our needs), to the awesome install team (Anthony & Alex were respectful & patient, and as the install had its challenges, stayed until 7pm to finish & start system), to the final customer satisfaction review on site (Adam was great, and added the extra refrigerant needed due to our long line sets, without even questioning this expense to company), I/we could just not be more impressed, and incredibly happy we chose BP for this large investment! Follow up in the office was great, and original bid was honored 100%, even with extra time/materials not included in bid. This business is a great example of how to perform good service & customer satisfaction! Not the cheapest BUT, I am confident they provide the best over all VALUE in the HVAC space in NoCO. Thanks BalPoint team 🙂

Christian Norris

21:56 09 Dec 21

Tammie Crawford

16:50 09 Dec 21

The team at Balance Point was wonderful! We were without heat and they scheduled an appointment the same day. Dave identified the problem, found the replacement part, and was here the next morning. He is very knowledgeable and friendly. I highly recommend this company!

larry felhauer

03:39 06 Dec 21

Louie

21:23 03 Dec 21

Ben from sales spent the time to match up a perfect fit for my home rather than all the other companies oversizing. This helps improve efficiencies and a lower bill at the end of each month. Anthony and Alex on install did a solid job with very clean lines. I can tell their team actually cares about the customer and the work they do. Two thumbs up and some toes too! Definitely would recommend.

Matthew Scott

21:22 12 Nov 21

Went from a request for a quote to a completed installation in just a few days. New whole house humidifier installed. Technicians (Anthony and Alex) were courteous, timely, neat and professional. Installation was done in a neat and professional manner. Highly recommend Balance Point and will use them again if the need arrives.

Françoise Carpenter

14:36 26 Oct 21

Brian Gabel

03:09 07 Oct 21

Installation techs Mick and Dave were timely, efficient and did very high quality work installing our dual fuel system. They worked very well as a team and cleaned up very well after each work day. I would highly recommend Mick and Dave and the Balance Point team for any new install.

Jeannette Miles

04:09 28 Sep 21

I couldn’t be happier with the service I received. Everyone was efficient and went above and beyond to make buying a new furnace and air conditioner a good experience. Anthony and Alex, the installers were particularly great. They were considerate, respectful and efficient. They did a great job!

Mark Linwood

16:31 27 Sep 21

The new A/C has reduced our electric bill by 40%.We had a Lennox fully modulating system (A/C: XC20, Furnace: SLP99) installed at the end of June of 2021. This summer seems at least as hot as last summer and our bills for July and August this year were 40% lower than last year.The new 4 ton system replaced the original single stage 4 ton system from 1999. Once the outside temperature went above 92, the old system couldn't keep up even with the thermostat set to 78. It would run for 4-5 hours straight on the hottest days. (It ran for 6 hours non-stop when it was 106 in June this year)Since the install, the thermostat is set to 74 and the A/C maybe runs for 30 min here and there when it's over 90 and it's whisper quite - I have to be in the basement by the equipment to know its on. The old unit sounded like a locomotive on startup.We have the new unit running the fan all the time to circulate the air as we have big dogs and are working from home. The fan is so quiet you can't tell it's on even if you're by the equipment.Yes it was relatively expensive and even at a 40% energy reduction it will take time to recoup the costs, but it's only getting hotter and electricity isn't getting cheaper. The daily comfort improvement was worth every penny.In short: the equipment is great, working with Ben has been great, and the technicians are great. I highly recommend Lennox and Balance Point.

Brianna Wielebnicki

02:10 25 Sep 21

Susan Sires

20:30 21 Sep 21

After getting three bids for a whole house fan that were nearly identical, I chose Balance Point because their initial representative, Ben Hazelet, was very knowledgeable. Had I needed additional venting in the attic, and they would test for it, they had someone who could provide it. Today Dave Crownover, the technician, was right on time. He got right to work, showed me exactly where the fan would be installed, and got it in carefully. Afterward he showed me how to use it and the various options. He cleaned up thoroughly, I paid, and he was out the door. I could not be happier with Ben, Dave, and Balance Point.

Caleb Owsley

03:25 14 Sep 21

Chris Gerber

20:41 24 Aug 21

Sandy Holmquist

16:45 24 Aug 21

Had them come out to work ony evap. cooler.. weren't able to fix but did a good job cleaning and diagnosing problem.

Zak Bryson

21:00 29 Jul 21

Just wanted to say thank you to Callen, Mick, and Dave. From the very beginning Callen and his team have been exceptional. These guys really are looking out for the customer and making sure everything is done professionally, on time, and exactly as discussed. If you are looking for a reliable and professional team I could not recommend Balance Point enough. Thanks again.

Heather Troyer

17:16 23 Jul 21

Anthony Saint-Roberts and Darren did an excellent and efficient job of installing an attic fan and whole house fan for us. They were friendly, knowledgeable, and respectful of our home.

Sarah Beers

04:00 19 Jul 21

Matthew was the technician that I worked with and from start to finish they did a fabulous job and saved me a lot of money compared to competing companies. I will certainly recommend them and use their services again.Timely response, excellent communication, quality work, good prices, and very respectful, presentable and friendly technician.

Sara Elder

22:08 15 Jul 21

The Installers did a great job. They were tidy, professional, courteous and overall amazing. They taught us how to use our new fan and cleaned up construction dust after their work was done. They even went the extra mile letting us know about a disconnected vent in our attic (for a different system) and helped us get to the source of it. Much appreciated! Anthony and Alex are truly The A Team.

Becci Martin

00:47 14 Jul 21

Anthony and the other technician did an excellent job with our recent AC install. Some problems popped up and the guys had to get a little creative. I'm sure their patience was tested but they got the job done, kept us in the loop with what was going on and gave us a rundown of everything after they were finished. We really appreciated it!Ben was our point of contact before install and he was really quick to check in or reply back with any questions we had. Overall a positive experience and we are super happy to finally have central air!

David Johnson

23:06 02 Jul 21

Callen came out and was great. Very knowledgeable and friendly. I highly recommend.

Joe Freismuth

17:02 09 Jun 21

These guys were awesome! I was in the market for a whole house fan b/c my AC unit does next to nothing to keep my second floor cool at night. They came out and got a quote for me in no time and all and the installation team, Anthony and another guy whose name I forgot because I have a bad memory, were fast, professional, and true craftsman. I am very impressed with how quickly they got this unit installed and how easily they did it. Great guys, I would highly recommend if you have any intentions to get a whole attic fan.

Margie Hunter

01:05 24 May 21

Our water heater stopped working. We called Balance Point at 8:00 am and a tech arrived at 9:00 and by 10:00 he had it working again. He also told us (what we already knew) that. The. 20 year old heater needed to be replaced and gave us a quote. They called the next day saying they had a replacement water heater and could install in a day or three. We chose the. 3 day wait for our convenience. They showed up as promised and quickly and efficiently installed the new water heater. All three of the techs who helped us were very professional and personal. They continue to be the plumbing/heating company we love working with.

EllaJean Albertsen

01:16 21 May 21

Balance Point was professional from the very first contact. An email confirmed the appointment and made commitments for outstanding customer service. The appointment to survey the property and make an estimate was set up for a specific time, not a 4 hour window. The estimate was delivered within hours. The installers were neat, polite and efficient. The final job looks like it was part of the original construction. We are very pleased.

Tava Kline

16:07 20 May 21

We had a tankless water heater installed yesterday and it was a great experience. The service men were so kind, nice and very respectful. The did the job in a timely manner. I would absolutely recommend them to anyone.

Bick C

12:26 17 May 21

Andrew Kroll

16:07 15 May 21

Great service, very professional. Takes care of their customers.

Keith Hammond

20:52 13 May 21

I recently had a QuietCool Stealth Pro X Whole House Fan and a Honeywell HE250 BYPASS HUMIDIFIER installed in my home. The folks at Balance Point Heating were great. The two installers, Anthony and Alex, were super efficient, keeping me informed of their progress throughout the installation. Friendly, personable and efficient, they are a credit to their company. I could not be more pleased with the quality of their work.Last November I had both a Mitsubishi floor mounted and a wall mounted mini-split system installed. I don't recall the names of the installers on that occasion but they were excellent too. Ben Hazelet evaluated our needs for house cooling and came up with a great plan. I love the Mitsubishi units. I used them frequently for supplemental heating during the winter months but have already had to use them for cooling on the sunnier days. They seem extraordinarily efficient.I highly recommend Balance Point Heating & Air Conditioning.

Tyler M

17:08 13 May 21

Alexis Gotte

16:15 13 May 21

Edit: After the posting of this review (originally 2 stars), I receiving a call from Callen at Balance Point. I do believe they are genuinely disappointed and apologetic that I had the experience that I had. They offered to compensate me for my missed work. I declined the offer, what's done is done. Though the experience was disappointing for my transaction, I believe the lesson from it will have positively impacted Balance Point's practices to avoid disappointing future customers.I really wanted to be able to leave Balance Point a better review than this is going to be. But despite several opportunities to do better and make the situation better, I and my business just kept slipping through the cracks. Though I have been told that they were sorry, the apology is meaningless because they just keep doing it. This appears to be their business practice. I understand from others that Balance Point is typically a good company, I don't know what happened with my transaction, but their failures cost them nothing and cost me my time and income.TL;DR- By failing to show up for the first appointment and never calling, then rescheduling delivery of the second remote twice and lastly by failing to contact the roofer until I pushed (and passing the blame to the roofer) - you have lost yourselves what would have been a repeat customer and I will don't think I could recommend your company to anyone.I hired Balance Point to install a QuietCool whole house fan and attic fan into my home. My appointment was scheduled for a Monday between 10 and 11 am. I took one of my few precious vacation days off from work so that I could be home for the install. At 11:15 am, I called the Balance Point office to find out the status of the install because no one had called or arrived yet. I was informed by Karen that I was on the schedule and that the installers "must be running late" and would be heading out to me soon. When no one had arrived by 2:00 pm, I called the office again. I was finally called back by Callen and he informed me that the installers would not be able to make it out to me that day. I was stuck with them though because I had signed a contract, so I rescheduled.The installers arrived at the rescheduled appointment and they were professional and clean. However, I had ordered a second remote control for the fan, which the installers did not have with them because it wasn't on the job sheet. They made arrangements to arrive back at my house later in that same day to set up the second remote. Instead, the sales guy, Ben, scheduled for Thursday at 3:00 pm to bring out the second remote. At 4:00 I called Ben, because I still had not heard from him and he called me back at 4:15 to let me know that he wouldn't make it out to my house after all. When Ben did finally come the following, he arrived unprepared without a ladder and he left me with insulation hanging out of the hatch and on the floor when he departed.Another aspect of the job was to install a set of roof vents by their contracted roofer. When I contacted the roofer he informed me that he had never been alerted of the job by Balance Point. He said he would call me back as soon as he got my job information. Over a week later and I still hadn't heard back from him. I asked Ben and he blamed the roofer saying that he had left many voicemails for them. When I was contacted by the roofer, I asked him about that and he told me that he hadn't been called and he was still waiting for the job information from Balance Point, a full 10 days after the install (and my payment) of my fan systems. I tend to believe the roofer.

Cathy Mikolajek

23:25 06 May 21

Balance Point installed a Quiet Cool whole house fan for us and we had a great experience- they were able to get out quickly for the initial quote and Ben was great to work with - super knowledgeable and gave us options and explained things well. We were able to get the fan installed within a couple of days and the installers, Anthony and Alex, were complete pros and did a great job doing the install and cleaning up after. They made sure we understood how to operate the fan settings and remote and gave us tips for maintenance and answered all our questions. Overall we are happy with the service we received from Balance Point and would highly recommend them.

Christie Dec

16:19 29 Apr 21

Our furnace finally bit the dust right before the last storm came. Callen and his crew were more than accommodating considering the short notice. They had a great sense of urgency and were back to install the new unit in no time. Thankfully saving us right before it started to snow.Alex and Anthony were immensely knowledgeable while installing the new unit. They walked us through all of our new features and made sure we knew everything we needed before they left. They explained the whole install process and actually went above and beyond with fabricating new duct work to custom fit our home.The job was done in a very timely manner and they were very respectful in our home. No pushy sales and made sure we had the best option for what we needed. Not to mention GREAT financing.We are so happy with the new furnace, AC unit and humidifier. The thermostat is beyond its time with all of the awesome features. We highly recommend Balance Point and their staff! Great job guys!!!!

Brian American Roofing and Restorations

15:15 22 Apr 21

I really enjoy the TEAM - They have always been very responsive and professional.

Air Conditioner Repair in Fort Collins, CO 80526

July 13, 2021

“Very thorough inspection, and didn’t try to sell me on replacing the unit or doing additional work that wasn’t needed.”

- Vanessa F.

Heat Pump Analysis in Fort Collins, CO 80524

December 15, 2022

“Unclear about the proper performance of my heat pump in conjunction with our auxiliary furnace, I contacted Balance Point to request clarification. Jenny was amazingly conscientious in setting up a housecall with a certified technician in a timely manner. David Crownover arrived EARLY within the first 24 hours of my request and performed a thorough inspection of our system, succinctly explained the necessary aspects of our heat pump’s optimal performance, and made the necessary adjustments that would provide us with additional savings and overall satisfaction. Not only were David’s explanations comprehensive (including walking us through key suggestions for further troubleshooting measures on our part), but he was most adept at communicating with us on our non-technical level. He answered every single question we had and more. This is a man with excellent interpersonal skills who knows our system from top to bottom.

When we had our system installed by Balance Point two years ago, we were told that we could expect prompt and reliable service anytime we had questions or concerns. We are truly impressed to see a company live up to its promises and more!

We cannot recommend Balance Point more highly, for all of their service personnel continually show that they promptly respond to any of our needs and stand by their desire to make sure that we are completely satisfied with our system. Balance Point is not to be overlooked if you are in need of the best system and the most responsive and expert support!”

- Stan J.

Air Conditioner Installation in Berthoud, CO 80513

May 29, 2021

“Having been in sales for 30 years, I am very aware what good SERVICE entails. If i could give BalPoint 11 stars, I would!!! I hired BP to install a new ductless mini-split a/c system(Mitsubishi). From every aspect of consultation (Ben was professional/thorough in evaluating thermal dynamics & our needs), to the awesome install team (Anthony & Alex were respectful & patient, and as the install had its challenges, stayed until 7pm to finish & start system), to the final customer satisfaction review on site (Adam was great, and added the extra refrigerant needed due to our long line sets, without even questioning this expense to company), I/we could just not be more impressed, and incredibly happy we chose BP for this large investment! Follow up in the office was great, and original bid was honored 100%, even with extra time/materials not included in bid. This business is a great example of how to perform good service & customer satisfaction! Not the cheapest BUT, I am confident they provide the best over all VALUE in the HVAC space in NoCO. Thanks BalPoint team :-)”

- Robert H.

Gas Furnace Maintenance in Fort Collins, CO 80526

October 31, 2022

“Alan did a thorough yearly maintenance on my heater. Alan seems to be a knowledgeable heater specialist.”

- Francoise C.

We Take Pride In Our Work

Air Conditioner Maintenance in Fort Collins, CO 80526

September 7, 2022

“Dave came to solve a cooling problem in this late heat wave. He expertly and professionally solved it and made the house cool again.”

- Russ B.

Air Conditioner Repair in Greeley, CO 80620

June 13, 2022

“Alan came by and was able to diagnose the problem quickly. He had the needed parts on his van so no need having to wait for him to run to pick them up and come back to repair the AC unit. He made suggestions for the future. He was professional and answered all of my questions. Would recommend them to anyone needing any kind of heating or air conditioning repairs.”

- Nate P.

Ductless Mini-Split Installation in Fort Collins, CO 80524

July 31, 2021

“From start to finish the project went smoothly. We wanted to heat and cool a farmhouse, built in 1899, that never had any central heat. Callen and the team from Balance Point designed and installed a Mitsubishi mini-split system to fit the requirements of the house and still work with the looks and feeling of the vintage structure. Additionally, their electrical subcontractor did a tidy, professional install on the new power feeds needed for the system. Everyone was friendly, competent, and left a clean worksite when they finished right on schedule.”

- Jim B.

Gas Furnace Installation in Fort Collins, CO 80524

December 13, 2021

“What an amazing bunch of people these are. You really cannot go wrong using Balance Point. We had to replace our 31 year old Lennox furnace/air conditioning system. Ben came out, reviewed the situation, made some recommendations and told me his crew did “meticulous” work. He was spot on with his recommendation and indeed his crew did the most meticulous work I’ve ever witnessed. Mick and Joe created a mechanical work of wizardry. The office staff is to be commended for their outstanding communications and efficiency. Balance Point really strives to be the best and the efforts of their entire team left not a single complaint or dissatisfaction with their company. What a rarity these days!

- Dave K.

Water Heater Repair in Windsor, CO 80550

February 9, 2021

“Love this company. Called on a friday and they were here in 2 hours. Adam is a great service person. Friendly and courteous.”

- Kathryn I.

Gas Furnace Repair in Fort Collins, CO 80525

January 9, 2021

“I can’t praise Balance Point enough. They gave us excellent service, going above and beyond to get it just right. These guys are good!”

- Larry R.

Ductless Mini-Split Installation in Fort Collins, CO 80526

July 17, 2020

“The service tech, Micky, was fabulous. I can’t remember the name of his co-worker, but he was equally as enjoyable to have met. They quickly diagnosed several leaks in our ductless LG system, fixed them, and charged the system with Freon. We love our new heating/cooling system”

- John W.