Reviews

Precise, quick and complete.

Very helpful. Thanks

Brenner deserves 5* review for his plumbing work today. Thank you so much!

Dave did an absolutely amazing job -- he is a very competent, thorough and detail oriented A/C Leas Service Technician. Thank you!

Jeremiah serviced our hot water heater & inspected our plumbing - he is extremely knowledgeable & did such a thorough job! Another seamless experience with Balance Point service technicians. Thank you, Jeremiah, for doing an excellent job!

I highly recommend using Balance Point for your Heating, Cooling & Plumbing needs!

Balance Point provides an excellent technical service. It is the first time we’ve purchased a maintenance contract, and boy am I glad we did!

Lindsay, the rep that sold us the service went into detail of what we could expect and she did not disappoint.

The initial inspection completed by Luke, uncovered our humidifier was hooked up to the cold water rather the hot water pipe by the builder. He told us we had 1/4” of sheet rock dust on the blower fan and recommended we have our ducts cleaned following our basement renovation.

We followed up with his advice and sure enough, the ducts were full of sheet rock debris! My husband has COPD, so this was also a matter of making the air as clean as possible for his health.

Afterwards, Cody their Master Plumber, efficiently corrected the plumbing issue and completed his inspection of the plumbing in the bathrooms and kitchen. He explained everything as he worked.

Overall, the we are very impressed with the level of professionalism experienced with Balance Point.

M & J Ausbrooks

Jessie did a great job hear on time went about his job professionally

Very competent courteous efficient

Update - Jeremiah Sánchez was excellent and very thorough. He was very pleasant to have in our home.

Excellent response to give us service when we were out of town. Thanks

NicK Sewell worked on our thermostat replacement - very knowledgable and excellent at giving informed advice about why I should buy a particular unit.

Ian with Balance Point just provided a check up on my heating and air-conditioning system. He was very personable and on several occasions asked me if I had any questions about my system or what he was doing, which I greatly appreciated. Hooley Heating and Air installed and serviced my system in the past, and Balance Point bought them out several years back and thankfully has continued with excellent service at reasonable prices.

Tyrell did a great job!

Sean did a great job installing our new furnace and ac. Nick and Sean worked to get us the best new system for our needs and we are very happy with how well they did and how professional they were.

Our sincere thanks to Brenner for his excellent, kind and professional service! Thank you, Balance Point for your prompt response.

Thank you Balance Point for your yearly maintenance program.
Nicholas came and checked out all the readings on my AC unit. He also washed out my unit outside and got all the cottonwood gunk from my neighbors tree removed. He said there was a lot inside the unit. I am grateful that I am good to go for the summer.
Nicholas was very kind and informative about what he was doing inside and out. He answered all my questions about filters and keeping the unit running at its best.

Matt the technician was excellent he explained everything and very courteous
Definitely recommend this company.

Balance Point has been my go to for all of my HVAC needs for 10 years. Matt was great to have in my home…very professional, efficient and personable. Much like Dave, he is welcome back any time to take care of my HVAC needs. Thank you Balance Point! You’re Service Techs are the best!!

A very thorough job servicing my air conditioner.Ian was so pleasant and made sure I asked questions or concerns if needed. Thanks.

Brenner with Balance Point was awesome! Very detail oriented and took his time to make sure the water heater was flushed out properly, the water pressure in our home met our needs, and that their were no issues with the faucets, the toilets, or any of the other plumbing in our home.

Matthew was great to work with start to finish. He was kind, respectful, thorough, and very knowledgeable. We appreciate his attention to detail and are very happy to be loyal customers of Balance Point!

Jeremiah. Job well done! Did a complete redo on our tankless water heater. The original installation, done by a different company, was a horrible mess. Safety issues were fixed and the system runs smoothly. We are very happy with the results.

Great service and tech was helpful and educated us about best practice with our unit.

Jeremiah did a good job and was very professional. He answered a lot of questions and seemed to know a lot about what he was doing. I would use him again.

Matt Teetzel went above and beyond!! Very thorough and best we have had from Balance Point !

Luke came over and serviced my HVAC system and I am very pleased with his efficient work and services. I will definitely be calling back If I need further services and also want to give him a good review! Awesome job! Well Done! Thanks Luke!

He was very helpful.

Nick knew what he was doing and figured it out

Tyrell it was a fantastic service person to work with. So friendly and helpful, I can’t give him a glowing enough recommendation!

Did good..was professional..had answers to questions…Mimi splits

Install completed: Jeremiah installed a new water heater with new valves, etc. He did a great job!

Update: Jeremiah was great to work with. He identified a few things I needed to have done. Outside faucets were updated and he is coming back for a water heater replacement.

Nick was on time (Sunday morning), diagnosed the blower motor problem, ordered a new one and scheduled the next day return trip to install. He was a pleasure to work with.

Sean was our service tech and he was great. We called around 11:00 am on a Friday and we were still able to get a new hot water heater by the end of the day.

Ian was awesome! Explained everything very well and was very thorough!

Great team at Balance Point. They are professional and organized.

Great job, explained everything perfectly and everything is in great order! Thanks Tyrell

Ian did an excellent job in fulfilling our maintenance agreement. He was efficient, effective and a pleasure to deal with!

Nick was here on time and got right to it. He showed me everything he was doing and explained it thoroughly. He is very knowledgeable and good at his job. I would highly recommend him and Balance Point.

Outstanding customer service this young man very impressive

03/17/26 This is our second service visit with Balance Point. Nick spent almost all day replacing parts & installing new electronic air cleaner. He was thorough, showed us before/after pictures, and took time to explain what he was doing. We are very pleased with the service we received.

Nicholas did a very thorough job of maintenance on my system.

If you are a homeowner, you have to sign up for their annual inspections. Prompt, professional, thorough.

Nick set our HVAC straight.
Brenner scanned every inch of our plumbing.

This company, Balance Point, does customer service right.

Balance point did a great job with the installation of our furnace air conditioner and new heat pump. The price for the unit was reasonable and especially with rebates available. The Balance point team worked until the job was completed and make sure that everything worked as it should and taught us how to use the system and controller. Their customer service was great.

Excellent. Had two separate service calls. Sean performed an HVAC maintenance, replaced some parts and installed electric air filter. On another day I had a leak on a water heater relief valve. Came out the same day and fixed the valve and performed some needed upgrades. Pricing was all discussed ahead of time and no surprises.
I will call these folks back if needed.

Arrived at scheduled time; work was quick and well-done; cleaned up work area on completion

While experiencing an issue with a Reach-In Cooler, we called Balance Point and requested Matt Bell specifically (and for good reason). Matt B. came and addressed the situation and helped by giving a very thorough diagnosis and explanation of what what going wrong with the equipment which in turn , helped to solve the problem . Very satisfied and will definitely be turning to him and Balance Point for assistance in the future if and when needed. 5 stars.

Matt B was great!

Balance Point replaced our furnace, humidifier, thermostat, and AC. The installation crew, Mason and Kobe, were outstanding. They showed up on time at 9:00am and did not stop working until they were finished at 4:00pm.
They both were polite, pleasant, and took the time to explain to me what they were doing and why. But most of all, their work was neat and organized which indicated to me they knew what they were doing.
Time will tell if the Daiken products we selected were a good choice. But for now, Balance Point has provided good service, what looks to be a fair price, and a great installation team. So far, so good!

Tyrell got everything sorted out fast. Great attitude. Good guy to work with.

Balance Point installed our heat pump, furnace, air conditioning, and tankless water heater 3 years ago. We use their annual heating, AC, and plumbing services. Today, we had Cody come out for our annual plumbing servicing. Cody is professional, personable, and thorough. He inspected and flushed, and adjusted our systems to assure we will be set for the next year.

We recently had Balance Point replace our 37 year old ac system with a Heat Pump. We were very happy with the quality of their work and specifically their attention to detail. They were easy to coordinate with and after the install walked us through the use and preventative maintenance schedule of the system. Jacob, Mason, Santana and Jesse all did a great job. Thanks!

Our furnace service from Matt T. was a complete day-maker. He was courteous, clean, and 100% competent in addressing our concerns and making things right with our home's unit. He left detailed notes for us and made sure we understood next steps. Thank you so much!

Tyrell is absolutely the man for the job , he killed it highly recommend a he’s a surgeon with the tools and the knowledge to complete any task at hand thank you again. Recommend them for any Fort Collins service.!

Tyrell did a great job maintaining our furnaces and explaining his work and findings. Consistently trust Balance Point for reliable and fair service.

Matt from Balance Point continues to provide exceptional service. He has identified problems that other companies missed or dismissed, as well as recommended solutions that have made a difference in our systems’ efficiency and comfort. He is very detailed, thorough, and professional.

He was very helpful in the understanding part of all this very knowledgeable and friendly

Dave Crownover and Luke did an amazing job repairing a leak in our heat pump mini split system. This was no easy fix as the original installing contractor had the connection behind drywall. Dave and Luke were prompt, friendly, professional and answered all my questions. I was charged exactly what my estimate was and am enjoying my mini split system with confidence. This is some of the best service I've had in years. Balance Point will be my first call from now on.

Dave C. communicated well about arrival time, tuned it, and cleaned it well afterwards. Appreciated his overall knowledge and recommendations for further outlook on our system. Would have him and the company come again.

Our Carrier two stage heating unit was not cycling correct. Tyrell came out to service and he was very polite, personable, professional and took his time in doing the job right! He also took the time to clean the unit for us and explain how the issue was corrected. Would highly recommend him and Balance Point Heating, Cooling & Plumbing!

Matt was great. Got everything cleaned up in our furnace

Matt is beyond amazing! They truly mean 24/7 and helped us in the middle of the night when our heat went out in winter after we had brought our premie newborn home. He communicated well, and is a true expert. He identified the problem and fixed it flawlessly. Plus, he gave us helpful tips and info for the future. Thank you so much Matt, we super appreciate it. Highly recommend!

Jeremiah was very polite and professional. He answered my questions and was very knowledgeable about plumbing and shared several tips for homeowners.

Nick S. installed our whole house steam humidifier and also replaced our HVAC filter cabinet. I was impressed by his professionalism and technical knowledge when I met him for an estimate. He didn't strike me as a salesman, but as a technical professional. Coupled with his competitive quote, it was easy choice amongst 4 HVAC companies to have Nick S. at Balance Point do the work. I was impressed by his commitment to getting the job done right, which led to quite a long day for him. I would highly recommend Balance Point and asking for Nick S.!

I had an excellent experience with Balance Point Heating and Air from the initial purchase to the installation and inspection. Nick explained my options clearly and helped me choose the right system for my house and budget. Anthony, Kevin and Ryan were friendly and professional installers and did such a great job that the city inspector even commented on the quality of their work.

Good service and knowledgeable

Luke came over to certify my new heat pump and furnace and noticed a couple things that needed attention and quickly fixed them. He was very knowledgeable and explained the process in laymen’s terms. Great job Luke! Thank you.

5 stars absolutely. Tech was awesome.

Recently had our furnace stop working. They came out promptly to diagnose the issue. Gave us all our options and ultimately our 22 old furnace/ac needed replaced. From Courtney in sales to Mason in install - everyone was so helpful and knowledgeable.

Update for Balance Point Heating, Cooling and Plumbing. ANOTHER GREAT BIG SHOUT-OUT TO BALANCE POINT HEATING in Loveland. Since my last furnace was installed 9 years ago (it was a Goodman) I have been upset. Plenty of repair bills with various companies and it still never seemed to work correctly. Then I called Balance Point. (I still had Eric's card, please see below) Nick came out and listened to my series of problems like no heat in my sunroom and how the temp in the house varied all the time. I had explained this to other companies but was dismissed. Nick was patient and listened. He gave me options and I chose one. Within a week I had a new Lennox furnace. Now I have heat in my entire home. It is comfortable. I had spoken to Bill and Jesse over the phone and they were just as polite and caring as Nick was. Three people came out to install everything and fix problems. Santana was so good at his job that I asked him how long he had been working at it. He told me 7 years. Ethan and Dominguez were also onsite doing the work and were polite, friendly, and efficient. Everyone was always smiling and made me feel respected. Experience was obvious. They repaired all my problems that included many venting issues. They had finished and then realized my water pump was not working. They waited for one to be delivered and then installed it-no charge. WOW! I can’t say enough how much I appreciate their kindness and their efficiency in repairing all issues. For certain, Balance Point is who I will go with from now on. Thank you to all!

My first experiene with Balance Point was with Eric Johnson with Balance Point Heating, Cooling, and Plumbing 4 months ago. After checking the old thermostat to see if it could be repaired or reprogrammed, he installed a new thermostat quickly and efficiently. He had the perfect product with him that is not complicated, something I really appreciated. He listened to what I wanted and even repaired a small existing problem on my furnace. He is good humored, professional, and respectful. He gave me his card and I will keep it for future reference as he is the one to call for me going forward. Thank you Eric.

Matt came to our home for a heating system inspection earlier this week. He was patient, professional, and provided thorough explanations to all of my questions. It was evident that he was very experienced! We look forward to reviewing his notes and having him back for some strategic services in the new year. We recently joined the Balance Point maintenance program and have been very happy with the investment!

Matt serviced my heat pump and furnace and was helpful and responsive to questions. He fixed the humidifier and helped with setting the schedule on the thermostat! Excellent service! Thank you.

I have become a big fan of Balance Point over the years they’ve taken care of my HVAC needs, and an even bigger fan of David, his work and his personality. He is a consummate professional and provides clear concise responses to any questions I have. Balance Point and David were recommended to me by a friend and I have never looked back…it’s been a positive experience since day 1 and I have not hesitated to endorse both to all who have asked.

Matt T was very dedicated to fixing our heating problem. He worked for 8 hours fixing our complicated furnace issue. All technicians should be as conscientious and honest. as Matt. Great working with him. Thanks Matt.

Jeremiah came to repair a tricky leak in our pex tubing. Not only did he expertly repair the leak, he also diagnosed and repaired a poorly installed hot water element for a reasonable price. He was thorough, courteous and exceeded our expectations.

Great work

I had used the same Fort Collins HVAC company for decades and it was purchased by Balance Point recently. That transition surprised me because they have done even better than the business that I was very happy with for many years. The recent service from Matt demonstrated how intentional this business is about assuring problems are fixed when the need is there. Super!

Great customer service from Matt. He serviced my furnace for its yearly maintenance two weeks ago and replaced a filter in my humidifier today.

WOW! Great Service all the way around. Our furnace wouldn't kick on, they got to us the same day. Dave C. was our service tech and did a fantastic job. I would definitely refer this company to anyone I know.

Wow! That's all I can say is wow. Santana did an amazing job on our install and he was able to answer all of our questions. He was so considerate when it came to operating in our home and worked very quickly.

Dave went above and beyond and was really nice and respectful.we bought a new boiler,He's your go to guy for that and balance is your go to place,We couldn't be happier,amazing customer service all around.

I cannot recommend these guys enough! I had an issue with my gas furnace leaking and after a bad experience with another company I called Balance Point and they were able to fit me in same day after hours. Matt was very professional and took the time to make sure everything was working fine and safe while also explaining everything he was doing. He didn't try and sell me things I didn't need (unlike the other company). I will be calling these guys in the future for any HVAC work I need in the future.

Matthew came to my home to inspect my furnace. He was very professional and very pleasant. We chatted about mutual interests. I believe he did a good, thorough job on the furnace. I enjoyed his visit and hope he's the tech that comes for the Spring inspection

Matt was thorough and timely in his inspection of my furnace.

Anthony, Julio, and Shane were the consummate professionals for our installation. They informed us of their arrival time, had the necessary equipment for the job, and were incredibly thorough and detailed in their measuring, cutting, fastening, and installing of our Mitsubishi Heat Pump. They provided product information to us so that we were clear on its operation and future cleaning needs. All three of these technicians were absolutely excellent, and truly professional as Balance Point representatives! We couldn't be happier with their work!

Eric performed my annual heating system service. He did an outstanding job.

Eric was on time for scheduled service. Very professional and thorough made some recommendations to change old thermostat from 1970.

We have used Balance Point for many years and they have consistently provided great service at a fair price. I highly recommend them for all your heating and AC needs.

Matthew was AWEmazing! He took the time to carefully clean my furnace, which probably hadn't been cleaned like that ever. I bought this home over years ago and it hadn't had this kind of attention. I feel so much more at ease now. I have allergies and live with animals, so I appreciate the effort! Matt is a really nice guy and a true professional. Thank you!

Very nice guy

Matt did a great job and as always I am pleased with the service and support from Balance Point. Thanks again.

We just had work completed on our humidifier by Matt Bell. The work was completed quickly and efficiently. He was through and the cost was the same price as quoted on the estimate.

Matt was thorough and professional. He carefully explained everything from the condition of my furnace to pricing and to my options for service going forward. The entire process was first rate!