Reviews


Heat Pump Analysis in Fort Collins, CO 80524

“Unclear about the proper performance of my heat pump in conjunction with our auxiliary furnace, I contacted Balance Point to request clarification. Jenny was amazingly conscientious in setting up a housecall with a certified technician in a timely manner. David Crownover arrived EARLY within the first 24 hours of my request and performed a thorough inspection of our system, succinctly explained the necessary aspects of our heat pump’s optimal performance, and made the necessary adjustments that would provide us with additional savings and overall satisfaction. Not only were David’s explanations comprehensive (including walking us through key suggestions for further troubleshooting measures on our part), but he was most adept at communicating with us on our non-technical level. He answered every single question we had and more. This is a man with excellent interpersonal skills who knows our system from top to bottom. When we had our system installed by Balance Point two years ago, we were told that we could expect prompt and reliable service anytime we had questions or concerns. We are truly impressed to see a company live up to its promises and more! We cannot recommend Balance Point more highly, for all of their service personnel continually show that they promptly respond to any of our needs and stand by their desire to make sure that we are completely satisfied with our system. Balance Point is not to be overlooked if you are in need of the best system and the most responsive and expert support!”  
- Stan J.

Gas Furnace Maintenance in Fort Collins, CO 80526

“Alan did a thorough yearly maintenance on my heater. Alan seems to be a knowledgeable heater specialist.”

 

- Francoise C.

Air Conditioner Maintenance in Fort Collins, CO 80526

“Dave came to solve a cooling problem in this late heat wave. He expertly and professionally solved it and made the house cool again.”

- Russ B.

Air Conditioner Repair in Greeley, CO 80620

“Alan came by and was able to diagnose the problem quickly. He had the needed parts on his van so no need having to wait for him to run to pick them up and come back to repair the AC unit. He made suggestions for the future. He was professional and answered all of my questions. Would recommend them to anyone needing any kind of heating or air conditioning repairs.”

- Nate P.

Gas Furnace Installation in Fort Collins, CO 80524

“What an amazing bunch of people these are. You really cannot go wrong using Balance Point. We had to replace our 31 year old Lennox furnace/air conditioning system. Ben came out, reviewed the situation, made some recommendations and told me his crew did “meticulous” work. He was spot on with his recommendation and indeed his crew did the most meticulous work I’ve ever witnessed. Mick and Joe created a mechanical work of wizardry. The office staff is to be commended for their outstanding communications and efficiency. Balance Point really strives to be the best and the efforts of their entire team left not a single complaint or dissatisfaction with their company. What a rarity these days!

- Dave K.

Ductless Mini-Split Installation in Fort Collins, CO 80524

“From start to finish the project went smoothly. We wanted to heat and cool a farmhouse, built in 1899, that never had any central heat. Callen and the team from Balance Point designed and installed a Mitsubishi mini-split system to fit the requirements of the house and still work with the looks and feeling of the vintage structure. Additionally, their electrical subcontractor did a tidy, professional install on the new power feeds needed for the system. Everyone was friendly, competent, and left a clean worksite when they finished right on schedule.”

- Jim B.

Air Conditioner Repair in Fort Collins, CO 80526

“Very thorough inspection, and didn’t try to sell me on replacing the unit or doing additional work that wasn’t needed.”

 

- Vanessa F.

Air Conditioner Installation in Berthoud, CO 80513

“Having been in sales for 30 years, I am very aware what good SERVICE entails. If i could give BalPoint 11 stars, I would!!! I hired BP to install a new ductless mini-split a/c system(Mitsubishi). From every aspect of consultation (Ben was professional/thorough in evaluating thermal dynamics & our needs), to the awesome install team (Anthony & Alex were respectful & patient, and as the install had its challenges, stayed until 7pm to finish & start system), to the final customer satisfaction review on site (Adam was great, and added the extra refrigerant needed due to our long line sets, without even questioning this expense to company), I/we could just not be more impressed, and incredibly happy we chose BP for this large investment! Follow up in the office was great, and original bid was honored 100%, even with extra time/materials not included in bid. This business is a great example of how to perform good service & customer satisfaction! Not the cheapest BUT, I am confident they provide the best over all VALUE in the HVAC space in NoCO. Thanks BalPoint team :-)”

 

- Robert H.

Gas Furnace Repair in Fort Collins, CO 80525

“We had an emergency! We came home to a house that was only 40 degrees. I called on a Saturday night with temperatures expected to be well below zero. My kids and I were so incredibly grateful to have Callen come out to repair my furnace. He was very kind and respectful and told us that he was going to fix it no matter what he needed to do. Every time I hear my furnace kick in, I thank Callen for the work he did! THANK YOU SO MUCH!!”

 

- Jaime J.

Water Heater Repair in Windsor, CO 80550

“Love this company. Called on a friday and they were here in 2 hours. Adam is a great service person. Friendly and courteous.”

 

- Kathryn I.
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