Update for Balance Point Heating, Cooling and Plumbing. ANOTHER GREAT BIG SHOUT-OUT TO BALANCE POINT HEATING in Loveland. Since my last furnace was installed 9 years ago (it was a Goodman) I have been upset. Plenty of repair bills with various companies and it still never seemed to work correctly. Then I called Balance Point. (I still had Eric's card, please see below) Nick came out and listened to my series of problems like no heat in my sunroom and how the temp in the house varied all the time. I had explained this to other companies but was dismissed. Nick was patient and listened. He gave me options and I chose one. Within a week I had a new Lennox furnace. Now I have heat in my entire home. It is comfortable. I had spoken to Bill and Jesse over the phone and they were just as polite and caring as Nick was. Three people came out to install everything and fix problems. Santana was so good at his job that I asked him how long he had been working at it. He told me 7 years. Ethan and Dominguez were also onsite doing the work and were polite, friendly, and efficient. Everyone was always smiling and made me feel respected. Experience was obvious. They repaired all my problems that included many venting issues. They had finished and then realized my water pump was not working. They waited for one to be delivered and then installed it-no charge. WOW! I can’t say enough how much I appreciate their kindness and their efficiency in repairing all issues. For certain, Balance Point is who I will go with from now on. Thank you to all!
My first experiene with Balance Point was with Eric Johnson with Balance Point Heating, Cooling, and Plumbing 4 months ago. After checking the old thermostat to see if it could be repaired or reprogrammed, he installed a new thermostat quickly and efficiently. He had the perfect product with him that is not complicated, something I really appreciated. He listened to what I wanted and even repaired a small existing problem on my furnace. He is good humored, professional, and respectful. He gave me his card and I will keep it for future reference as he is the one to call for me going forward. Thank you Eric.