Reviews

Matt S.
1709903798
Balance Point did a terrific job with our HVAC replacement project. Nick was extremely knowledgeable and worked with us to find the most applicable options and discuss them with us. Kevin and Steele did an excellent job on the installation and communicating with us. Everything was organized efficiently from planning to installation. Overall, we had an extremely positive experience working with them.
Edward R.
1709658548
Service techs were on time and did an admirable job
Julie S.
1708710143
I had a fantastic experience today with Balance Point's new PLUMBING service!! Cody and Josh were excellent... extremely friendly, polite, skilled, efficient and made sure I understood everything before proceeding with repairs. It is a great feeling to know of such high quality and trustable heating, cooling AND plumbing services. I will will always call them and tell anyone who asks that Balance Point is outstanding!!
Garry D.
1708118998
We had Balance Point install a heat pump/mini split system for us. They did an excellent job from start to finish and we are really happy with it so far. We have a rather funky custom home that presented some challenges, but Nick outlined a good plan that made sense and the installers, Anthony and Ryan, carried it out expertly. Thanks a lot to Balance Point!
Michael B.
1706978621
First off I must say that as a homeowner, and Building Contractor for over 3o years, I have worked with many Subcontractors and I am extremely demanding regarding services provided.Saying that, I am pleased to say that Balance Point Heating & Air Conditioning deserves 6 Stars!!!This project consisted of the following;1. Removal of 51 year old American Standard Boiler and associated components, removal of standard water heater.2. Installation of Navien wall mounted combination Boiler (providing baseboard heat and domestic hot water)3. Installation of a Mitsubishi Hyper Heat Pump and one wall mounted, and one recessed ceiling indoor units.4. Installation of a Stealth Pro whole house fan.Enough about the components, now for the process;A. We met originally with Nick who is on the design end of things. We discussed the various options with Nick who did a thorough job of reviewing our spaces and the existing equipment. He provided us with a design and an estimate of the costs. He is extremely thorough, courteous and provided guidance throughout the project for the field installers and us.B. The two Technicians who did the install went beyond the call of duty in terms of promptness, protection of the property, and because of the complexity of the project worked with our permission to 7:00 pm some evenings to get the project completed as soon as possible.C. It is clear to my wife, and I that Balance Point takes extreme pride in their people and the work that they do. It is obvious that they are highly trained.I am including two pictures, one of the system before and after.Again I can't say enough good things about Balance Point.Mike Backlund and Jan Wilkie
Kraig B.
1706465210
Balance point helped us to move from an aging, oversized A/C system to a more appropriately sized air source heat pump (with a more efficient furnace for adjunct heat). Nick did a great job assessing our existing duct structure and capacity to size the new system to our house. His knowledgeable help to balance all of the options was invaluable.When the time came to install the new system, Kevin and Steel took great care to remove the old system and install the furnace and heat pump. Their craftsmanship was excellent, and their explanation of the functionality of the new thermostat and system settings were great!The new system works very nicely and is much quieter than the original system that came with the house (both mechanical noise and reduction of turbulent airflow in the ducts). I haven't had a chance to test the cooling capability yet, but I look forward to doing that. Working with the Balance Point team has been a great experience, and I felt well supported.
Elaine
1706464777
So far we're delighted with the performance of our heat pump. The installation was prompt and efficient. Anthony, and Ryan were delightful to work with. We were impressed by their hard work and long hours despite the cold. Nick made our options clear and arrived within an hour of our first call. Many thanks.
Jan W.
1706196639
Dave and Nick are professional, knowledgeable, and are great to work with.The installers are careful of their surroundings, covering, and protecting furniture and floors. Making sure we are comfortable with equipment locations in wall and ceilng.
S H
1706116405
Great service, on time, reasonably priced, wore shoe covers to keep floor clean
David M.
1706035713
I choose Balance Point because I have a Lennox furnace and a/c, was having an odd problem which may or may not have been a furnace issue, and being a premier lennox dealer they work on them a lot. I was not disappointed. The techs knew their stuff, listened to me, did a very thorough check and made a few minor adjustments and patiently walked me through everything and answered all of my questions. In the end, they helped me to confidently rule out the furnace as the source of my issue which is what I needed. They didn't try to up-sell me on anything and were very transparent on pricing. I'll certainly use them in the future.
Sally T.
1705886427
Nick did a great job analyzing my current needs and providing extensive information to make the best decision for a new furnace and air conditioner. Anthony and Ryan were very respectful of the property and had great ideas for making everything more efficient. Additionally, when I had a number of questions, they were able to answer them and walk through different details to explain things more clearly. I would highly recommend their services without reservation.
Kathy W.
1705601023
Prompt service and helpful suggestions for how to prevent future incidentsJohn was courteous and careful in his handling of our service request
Tricia H.
1705488790
Balance Point was recommended to us by our realtor for a new furnace and AC. What a pleasure to work with a company that assesses your specific needs, communicates clearly, and completes work with high standards of professionalism. Thanks to everyone at Balance Point for taking good care of the Howley house!!
Nathan S.
1705378263
Dave was great. We called him day of an and he showed up and stayed late until the job was done. Highly recommend!
Emily R.
1704325454
Our technician, Dave, was great - knowledgeable, personable, and pragmatic. We will definitely use Balance Point again.
C. J. T.
1702666497
If you want your HVAC project done right, these are the guys to call! Things begin with a careful, expert assessment of your needs and your desires. Not theirs! Nick Mott is an engineer who knows his stuff. He assessed our needs, and thoughtfully discussed with me what I hoped to accomplish. He then did his considered research, and presented to me several options from Good, to Better, to Best. We had several follow-up calls regarding the pros and cons of the various alternatives; and, when I was ready, we agreed on a plan and proceeded.Balance Point’s scheduling and communication, between Karen and Larry, was really excellent. I was informed who and when to expect the technical crews, and those crews were always very prompt and prepared.We got very lucky when one of Balance Point’s lead technicians, Anthony SaintRoberts, arrived as scheduled to install our new HVAC system! Anthony is an impressively-skilled technician, and a super-pleasant gentleman! He really knows his stuff, and, just as important, he’s not satisfied until he completes the job properly, and I mean the entire job. He and the entire Balance Point organization will not leave you hanging.It was a very welcome surprise to have a detail-oriented, near-perfectionist like Anthony, with his assistant, Ryan, work our job! Our home has a fairly complex HVAC system, which includes a whole-house, originally-installed, radiant heat system. Anthony had to carefully integrate his air-handling system with our radiant system, and make sure that independent controls for each operated properly. He also integrated our old, whole-house steam humidifier, into the air-handler, and followed-up very quickly (with his associate, Steele) to help me with a very minor modification to keep it working as it should.Bottom-line, our mechanical room has never looked as neat, orderly, and well put together, as it now does! And, more importantly, the air quality, freshness, and comfort of our home’s indoor environment is now, maybe for the first time, working the way I had hoped it would. Balance Point is truly committed, through their people and their actions, to their mission to “Providing a Perfect Balance of Indoor Comfort”!Let ’em work their magic at your home too!
Jim H.
1701904822
Been using BP since you installed a steam humidifier and we’re the ONLY contractor (out of 3) who suggested not mounting it to the return air due to noise of start-up echoing through the ducts.Dave clearly explains problems and their effect on the equipment and system.👍
David H.
1701810292
David and Marcus have been terrific to work with, have followed up in a timely manner, have proven to be skilled and ethical in their work assessments, and most important, they have earned my trust. If you need HVAC services, call Balance Point!
Dan G.
1699551488
Our 100 year old house was gas heated and had no air conditioning. The need for air conditioning became a concern for us. Converting to a ducted heat pump system provided a way to meet coming needs. Balance Point did a great job on this project. Nick carefully studied our house to design and size the system. Installation occurred over 3 days. Anthony and Kevin led effort. The workmanship was excellent, including some custom duct work that was required. They kept us informed about what was going on, and they did their best to minimize household disruption. It was a quality project from start to finish.
stan J.
1699302266
Dave Crownover is unmatched in both his vast knowledge of Balance Point products and his keen ability to convey technical information in layman’s terms for our complete understanding. Conscientious, thorough, and personable, Dave always put his best foot forward in troubleshooting and solving any problems or concerns that may arise. In all, we could not be happier with our HVAC system installed by Balance Point and insist on having Dave assigned to overseeing our bi-yearly maintenance check-ups! Rest assured, we could not recommend more highly Balance Point’s products and employees and wish to give a well-deserved shout-out to Dave Crownover for his friendly and exceptional service!Stan & Betsy Johnston
Bridget O.
1697248900
Stellar. Quick. Integrity. Also alerted me to an issue with a bad sprinkler shut off.
Stephen B.
1696620355
Balance Point Heating installed a complete HAVAC system in my old 1951 cabin in a tight crawl space including an air handler, HEPA air filter, metal duct work and a heat pump. It was a tough job for many reasons including 9/30 deadline for rebates, a change to metal ducts to keep critters out and no less having to switch electricians because of a outrageous revised estimate. But the project manager Nick handled it all professionally and expeditiously. Always answered my questions to my satisfaction but most importantly got it done on time for rebates. He couldn’t have done it without lead installer Anthony, other technicians and of course the support of everyone at the office. Great team work! Thanks Nick. Steve
Sean F.
1695915637
I was deeply impressed from start to finish working with this company. Nick Mott, in particular, is an HVAC/housing air quality genius. They did exactly what they said they would do. Six zone mini-split heat pump installation, removal of old system, lots of challenging crawlspace work.Their access to Mitsubishi products, which are hard to get, was exceptional, and they worked fast and clean. The actual workers at our home were consummate professionals - easy to live with for the week that they were here. For anyone interested in the Efficiency Works rebate program, they are really good at getting this done, as well.It's a big expense to get this stuff done, and no small risk; I couldn't recommend this company and Nick Mott enough.
Craig C.
1694830451
Balance Point always provides high quality and friendly service. We've used them for years and are never disappointed in the service. From the initial request to delivery and billing - they are a great team to work with.
joy O.
1694635804
Great jobs from estimate to completion. I've relied on Balance Point for many years.
Annie D.
1693608575
We recently had our hot water heater, furnace, and AC replaced by Balance Point. From the sales associates to the installers, everyone was professional and easy to work with.
Eric W.
1693591233
Dave is professional, courteous, efficient extremely knowledgeable.
Louise B.
1692368371
Anthony and David were professional and courteous throughout the process. They politely asked and answered all questions, were respectful of our home and landscape and meticulously cleaned up when finished. They were determined to complete the job before a predicted heat wave and despite our offers to feed them dinner, worked nonstop until 9:30 PM!! Their operations manager, Josh, joined them to complete the job so we could sleep in comfort that night. That is impressive work ethic!! We have never had a work crew demonstrate such a strong and professional work ethic!! We will be using and recommending Balance Point for any future needs!!
Jeanette J.
1692130841
Anthony did an excellant job
Mandy D.
1691462504
Balance Point was able to fit me in same day that my AC wasn’t working. Being 9 months pregnant this was a must. Dave was very professional and knowledgeable. They were on time and my AC is running good as new. Highly recommend!
Jim R.
1691193187
Completed a review of my mini split system to determine the reason the unit did not function. Great work in a timely manner. Charged what was quoted. Nice to have heat/air again.
Chris M.
1690908884
Balance Point installed our entire HVAC system on our remodel 11 years ago and did a terrific job. Got us into a 90% efficient Furnace and did all of the venting etc. Over the years they have maintained the system and have done a great job. Our AC just went out after 15 years and I called them Monday evening and they were able to come out the next day and fix the issue (capacitor was blown out). Super happy with their promptness, knowledge and expertise. I would recommend them.
Bob W.
1687979639
Dave was punctual and very professional. He tested the AC unit outside and tightened some connections. We did a test and it was working. We went inside and everything tested good and replaced the filter.
Chris L.
1687829204
Super nice and informative.
Hayly S.
1687827344
Very organized and detail oriented. Time was taken to thoroughly explain all issues and their respective resolve. System was repaired in one visit and is working impeccably. Wonderful experience. I highly recommend Balance Point Heating and Air Conditioning and especially Dave as a technician.
James C.
1687721629
Excellent, responsible, helpful, responsive.
Chelsea M
1687471913
Dave was super informative and very helpful in deciding what thermostat to go with for my system. I will definitely be using them again in the future!
mcron W.
1687376410
I had a great experience from start to finish with Balance Point Heating and Air Conditioning. Karen was super-friendly setting up the service call. She was able to fit me in for a same day appointment. Dave arrived on time and quickly diagnosed and resolved my issue with my air conditioner. Dave did a great job of explaining the issue and how he resolved it as well as answering a few questions.Great customer service all around!#illbeback
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